One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Help! Dropbox files completely gone after disconnecting from joint account
Hi, hoping someone can help. I recently linked my Dropbox to a client's account in order to more easily view/share files. I chose the option to merge my Dropbox with the client's, which meant that I was essentially using their Dropbox both to save off the files I was working on with them + other job-related or personal files, which the platform reassured me would be put into my own personal, private folders. I could see from the icon that these files which didn't relate to the client were visible to just me and no-one else (or at least assumed!!). When I finished my work with that client, they deleted my account from their Dropbox in order to give it to someone else. I assumed that this would mean that I would revert to having my personal Dropbox account with the files I had not been sharing with the client. However, it appears to have deleted my entire personal account too! I can no longer access any DB file from my PC - from the desktop app, it was listing the account as '[Client]'s Dropbox', so I uninstalled and reinstalled it. I also tried logging into my personal DB online but it said it had been deleted and that I'd have to re-register. When I did, it is basically a completely new account and none of my files are there. I also cannot restore files using any of the usual channnels. Has anyone had this issue before? It seems like quite a fundamental flaw that the app offers the option to merge with another Dropbox account, but then deletes everything the moment you disconnect from it... help on how to resolve this would be much appreciated!!
Personal folder taking up space on Dropbox business account.
After latest major update of the dropbox file structure and introduction of the user personal folder, I run into a major issue of have employees taking up company dropbox space with personal, unrelated to work, files. How can I remove this option from each user account? Using dropbox business service.
