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Poor service from JustAnswer - how to get refund?
Dear Community I am using Dropbox for at least 15 years, but yesterday I sadly disconnected myself from the Dropbox service due to unacceptable support from JustAnswer that ended up in me paying almost 50 dollats ( 1 dollar for the JustAnswer poor advice and 49 dollars for an annual plan to give you the wonderful opportunity to receive a full year of bad advices...) Dropbox was a wonderful service and I never had any complaint about the technical side or the customer care side of the Company, but apparently they outsource the customer service to a company that maybe is not keeping the high standards of Dropbox Anyone know how can I get my money back. I probably will not register again to Dropbox services as long as they outsource the customer support but I still want to recover the $50 dollars I was manipulated to pay to JustAnswer. Thank you very much! Avi [removed] [removed] personal info removed per the Dropbox Community Guidelines]
I can't claim my Seagate Backup trial due to "To protect your info, verify your payment" error
Hello, I have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putting all of my payment method information, I get the " To protect your info, please verify your payment." pop-up but there's nothing more going on. I don't receive any verification from the bank, no puzzle to solve or something else. I've tried doing it on different browsers, mobile, laptop, looked online for help but cannot find anything, and since technically my account is still on a "basic plan", there is no way for me to contact support. If I could get any help it would be greatly appreciated, Thank You I will leave here a screenshot with the error.
