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20 TopicsMy .mp4 files have audio, but no video playback on the Dropbox website.
Device Macbook M1 Operating System/Browser (if using the web) Mac big sur Dropbox App Version/Browser Version Safari Question or Issue I purchased some video files in mp4 format and when I click on them I get sent directly to dropbox, they then are playable but only with audio not video playback. It plays on my mobile with no problems but would prefer to view it on a larger screen. Any help would be appreciated - thank you.Solved316Views0likes9CommentsVideos not playing correctly offline
I've been a DB user for over 3 years and I've opened, made offline, uploaded, downloaded, etc. videos hundreds of time. Currently I have a video that's 22GB that when I play it online in any browser, or in the DB app on my iPhone it plays fine. Once I make it available offline the audio plays but not the video. I've even changed from the shared DB its in to my own DB account. Other videos are fine. Thanks David223Views0likes7CommentsVideo transcript is not working, it just loads indefinitely.
No matter how long I wait, it stays like this indefinitely. Refreshing the page or trying a different browser doesnât fix it either. Iâve tried Firefox, Chrome, Safari, and Opera, but the result is the same on all of them. Even clearing history/cookies doesnât solve the issue. Does anyone have a solution?217Views0likes10CommentsWhen downloading a large File, the process always stops at 11GB.
I try to download a file (18.9 GB) from DropBox. But, it always stops at around 11.6 GB this has happened in previous projects also. I don't know how to solve this, I tried download manager, but it didn't solve. If anyone knows this problem please help me out.199Views1like1CommentEvery uploaded video to Dropbox from Galaxy S24+ is corrupted
I just came to the realization after about 9 months of having this S24+ that all of the videos that are automatically uploading are corrupted. They can play in all of the video applications but are choppy with seemingly decreased resolution. The corruption is apparent both in the cloud and when it shoots back down to my computer suggesting the problem is at that initial level of Dropbox uploading from the S24. What really finally keyed me off was that I was going to make a Facebook post and it wouldn't upload the video which I finally narrowed down to all videos taken from this S24. The videos look great on the phone itself and if I try to upload the video directly from the S24 to Facebook it works well. Provided that I can manually get these videos onto my computer (not through Dropbox) yielding a great, uncorrupted product, the problem is Dropbox which perturbs me as I have many hours of work having categorized and renamed files which I absolutely do not want to redo. I'm very much hoping Dropbox can remedy this with as little work as possible so that I don't need to start looking for a new cloud solution.Solved180Views0likes4CommentsThe transcription changes language based on the accent of the speaker.
this is weird. so I have a speech from a french guy with a french accent but talking in english. when I run it through dropbox's transcription, several times the transcription translates what he is saying in english into french. this has happened more than once with different speakers with accents, it auto translates it into their native language.158Views0likes6CommentsThere's no transcript button or title when previewing a video on the mobile app.
First time user, so would like it to work, uploaded MP4 of 87 minutes duration and no where can I find the transcribe button!!? It doesn't appear in my Android app....Do I have to use a pc?Solved158Views0likes3CommentsHow can I stream videos on my PC with the Dropbox desktop app?
Hi, I have downloaded the Dropbox app on windows and every time I click on a video through file explorer then it starts downloading instead of playing with native player, can someone help me on this? I have turned on âonline file onlyâ option. Thanks.Solved150Views0likes1CommentVideo freezing when trying to preview.
I have downloaded longer videos from a dropbox folder, and a few minutes in, the video freezes. At first I thought it was because of the editing software I was using, but changing it didn't help anything. I contacted the sender of the videos, and they confirmed that the videos got fully uploaded. So that must not be the issue. What could be causing132Views1like9CommentsSyncing large video folders stops in the middle when trying to sync them.
Iâm running into a frustrating issue with Dropbox on my iMac (Ventura 13.7.5). When I try to sync large video folders (~200GB) via the desktop app, the sync process starts but then stops partway through. I often return to find it paused or inactive. I have to manually click the cloud/arrow icon to resume syncingâand sometimes repeat this multiple times before the folder fully syncs. This makes the process unreliable for large transfers. Additionally, when I try to download large folders from Dropbox via the browser, the process usually fails when it attempts to create the ZIP file. Is this a known limitation with Dropbox and large video files, or is there a workaround or setting adjustment I should be aware of? Any help or insight would be greatly appreciated.120Views0likes4Comments