We’re Still Here to Help (Even Over the Holidays!) - find out more here.
User unable to access Dropbox files when using InDesign.
Question or Issue We are experiencing a problem where a user is unable to access a Dropbox file through Adobe InDesign. The project folder contains two directories — one with the content files and another with the InCopy file. Dropbox shows that all data is fully synced. However, when the user attempts to open the content folder file directly from Dropbox in Adobe InDesign, the image frame loads but the linked text content does not, and an error message appears This issue does not occur when the files are downloaded locally. in that case, everything opens correctly. We have already verified that the files are synced and that the user has the necessary permissions. Could you please confirm whether this is a Dropbox-related issue and advise on how to resolve it?
I can't open files on my Mac, after updating the app.
Device MacBook Air Operating System macOS Sequoia 15.6.1 Dropbox App Version 237.4.5655 Question or Issue Installed an update to the app yesterday, now I can't open some of the files (see screenshot). Some files I can open, some I can't. I can open them in the browser-version. Any ideas how to fix this?
Is there a way to turn off auto-play for audio files in the Dropbox iOS app?
Device (iPhone 14 Pro Max) Operating System/Browser (if using the web) (18.6.2) Dropbox App Version (if using the app) (450.2.2) Question or Issue We use Dropbox for our choir to store backing tracks and music scores. When we open an audio file, it plays automatically. Is there a way to stop the auto play. We need to use this on our phone for when we sing outdoors or in aged care facilities as we don't have room for a computer. I have tried turning the loop function off, but it is off on all files already. I don't want to have to use a desktop version. I just want the ability to use the app but to be able to turn off auto play in the settings. I can see that someone else had this issue 7 years ago and it looks like it has still not been fixed. Can I please vote for an auto play off button, as an update?
File names not appearing in ‘Recents’
I am using the online version of Dropbox. It has been working well but recently when using the Recents tab the list displays a list of images, but the file names that contain the images are missing. I can find the files and download from All Files but I like the convenience of the Recents tab. I am on Windows 7 which I know is outdated but it has been working fine until now.
The workspace on the web is too small. How can I make the top banners smaller?
Device Dell Inspiron Operating System/Browser (if using the web) Windows 11 Chrome Version 142.0.7444.59 (Official Build) (64-bit) Question or Issue How can I make the workspace on Dropbox website bigger and/or remove or minimize the increasingly bigger banners info at the top. I'd like to be able to see more than one row of photos at a time in Grid View. Thank you!Cannot play offline .mp3 files on Android
This is related to Dropbox on three different android tablets, 2 Samsung, one other Android versions 14 and 15. Dropbox is the latest version from Play Store mp3 files are played in the Dropbox default mp3 player when clicked. This works correctly for mp3 files in the cloud However: - Make the mp3 files available off line and the default player wont play the file. The player opens, but the 'play' button is ineffective and the music duration box shows --/--. The same offline files can be played with third party apps using the "Open With" dialog . This is a new problem as of Oct 27th 2025. Off line files have always played correctly up to now I prefer to use the default player as it has the features I like. MIG
