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Windows
1593 TopicsDropbox Explorer Icon gets broken after every Dropbox update from Windows Store
I use the Windows Store version of Dropbox. This is now the third or fourth time I've had the issue I described in this thread: The Dropbox folder icon appears as a blank page on my newly-installed Windows 11. | The Dropbox Community In there I found that the registry key for Dropbox was referencing the wrong version number in the path so it wasn't showing the icon in explorer. I manually updated it and it was fine. But then Dropbox updated itself again and the version number in the folder changed again, so again the icon was broken. I had to go fix it again the same way as before. It happened again twice, last time a few days ago. I'm getting tired of having to manually fix this registry key each time it updates. Any ideas for a permanent fix so I don't have to keep doing this? I believe it is a bug in the Windows Store version, I just don't know how to report it to the developers.9Views0likes0CommentsWhen opening a file in Windows 11, there is no other option than 'this time only'
Integration Affected office Device hp laptop Operating System/Browser (if using the web) Windows 11 Question or Issue everytime I open a file i get asked to select which program to open it with even if I have a program that is already associated with that file type (.DOC to Office Word). What makes the situation unbearable is that the only option I can select is use this program "this time only" so everytime I need to go through this again.27Views0likes4CommentsMove my Dropbox files from PC to external drive
Hi! I don't have too much space on my PC to download all my files via Dropbox Desktop App. My goal is the backup all my files saved to Dropbox to an external drive. After I copy the downloaded files to an external drive, how can I then delete them from my PC to free up more space without it syncing and deleting the files from Dropbox.com?54Views0likes6CommentsHidden Dropbox logs folder is stuck, continually growing bigger, now beyond 300GB
Application Affected (Dropbox app & backup) Device (Optiplex 3060 i5-8500, 16GB RAM, 500GB SSD) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (236.4.5918) Question or Issue For the past few days, a folder called "log" within the dropbox system folders, specifically "C:\Users\username\AppData\Local\Dropbox\logs" is constantly growing and growing.. occupying my entire hard disk! please help.. Not sure if they're at all related, but the following points have recently changed in this computer: 1. I bought a new SSD for backup purposes, which I have set to backup by Dropbox It's 2TB, 900GB of which are occupied, it's connected over USB and it doesn't seem to actually backup.. 2. I removed Avast and installed Bitdefender instead. I was running Malwarebytes and Spybot in parallel, though these have now been removed. I have noticed that the Tray Assistant almost maxes out my CPU use, as well.. Any ideas of how to troubleshoot/resolve this? Many thanks!503Views0likes24Comments'Last Modified' column not showing date & time
When using Dropbox on a desktop, the "Last Modified" column now displays messages such as "10 minutes ago," "22 hours ago," and "last month." I found having it show the actual dates and times to be more useful. Is there a way to change the format of the column back to the way it was?Solved137Views2likes12CommentsI didn't get the 100GB promo space through Acer Jumpstart.
Dropbox Plan (Standard) Device (Acer Predator) Operating System/Browser (if using the web) (Windows 11) So, I claimed Dropbox Storage through Acer Jumpstart Dropbox Promotion 100GB in my account but it only showing me 2GB storage only. Why ?37Views0likes4CommentsI'm getting an error when the Dropbox app starts up on Windows 11
Device (Lenovo laptop) Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) (latest) Question or Issue After booting the PC the dropbox App refuses to start and displays a window with the message "Couldn't start dropbox". The dropbox icon in the taskbar disapears and my files in the dropbox folder are inaccessible by Word, Excel etc. I did the "Advanced reinstall of Dropbox" as can be found in the fora but no results. I am using Dropbox for many years without any problems. Below the error report generated by Dropbox. The very last record shows FileNotFoundError but which file is not mentioned. I am really stocked but need a working Dropbox system. Hope I can find some help here. Date: 3-12-2026 After action: advanced reinstall Error report: bn.BUILD_KEY: Dropbox bn.VERSION: 237.4.5655 bn.constants.WINDOWS_SHELL_EXT_VERSION: 88 bn.is_frozen: True machine_id: (content removed by me) pid: 8816 cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.1053.1' real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.1053.1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\admin\\AppData\\Local\\Dropbox\\instance1' real_path='C:\\Users\\admin\\AppData\\Local\\Dropbox\\instance1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: None not found parent not found sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\237.4.5655\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\237.4.5655\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\admin\AppData\Local\Temp TEMP: C:\Users\admin\AppData\Local\Temp tempdir: 'C:\\Users\\admin\\AppData\\Local\\Temp' real_path='C:\\Users\\admin\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 6857, in _setup_root_for_account File "desktop/dropbox/sync_root/helpers.py", line 199, in create_root_for_account File "desktop/dropbox/foundation/futures/basic.py", line 1044, in result File "desktop/dropbox/sync_root/manager.py", line 382, in create_root File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 299, in register File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 601, in _register FileNotFoundError: [WinError -2147024894] The system cannot find the file specifiedSolved43Views0likes5Comments