We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Dropbox won't open on macBook. See error below.
Application Affected - Dropbox app on MacBook Device - MacBook Dropbox App Version (if using the app) - can't open the app to see, but have tried to reinstall Question or Issue Hello! I'm hoping someone can help me. A couple of days ago I started getting an error message that the Dropbox app on my MacBook couldn't open. I hadn't touched it or updated anything, it just appeared. I've tried uninstalling and reinstalling, including following the steps I found on here for an advanced reinstall, but it's giving the same message. Attached are a screenshot of the error message and the code. Any help would be gratefully appreciated! bn.BUILD_KEY: Dropbox bn.VERSION: 238.4.6075 bn.constants.WINDOWS_SHELL_EXT_VERSION: 88 bn.is_frozen: True machine_id: b3e1c381-0678-5d02-8dc8-71d24baa5173 pid: 1386 ppid: 1 uid: 503 user_info: pwd.struct_passwd(pw_name='Kath', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Katherine Holder', pw_dir='/Users/Kath', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='Kath', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Katherine Holder', pw_dir='/Users/Kath', pw_shell='/bin/bash') euid: 503 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/Kath' appdata: '/Users/Kath/.dropbox/instance1' real_path='/Users/Kath/.dropbox/instance1' mode=0o40700 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 dropbox_path: None not found parent not found sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/41/vbgjm9t14zz90m61y_nhmb_80000gq/T' real_path='/private/var/folders/41/vbgjm9t14zz90m61y_nhmb_80000gq/T' mode=0o40700 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 6835, in _setup_root_for_account File "desktop/dropbox/sync_root/helpers.py", line 199, in create_root_for_account File "desktop/dropbox/foundation/futures/basic.py", line 933, in result dropbox.foundation.futures.basic.IncompleteFutureException: Future not yet completeApps create conflicted recursive copies of their contents filling my drive
Application Affected Dropbox Device Various Macs Operating System/Browser (if using the web) macOS Tahoe 26.2 and various Macs on lower versions Dropbox App Version (if using the app) 238.4.6075 Question or Issue For the second time now, I've found a file in a Dropbox folder that recursively keeps adding conflicted copies of itself in the app package. See a sample below of a partial transcript of my deletion attempt in macOS terminal: Amazon Kindle.app/Contents/PlugIns/SendToKindle (David Kaplan's conflicted copy 2025-12-09) (David Kaplan's conflicted copy 2025-12-10) (David Kaplan's conflicted copy 2025-12-15) (David Kaplan's conflicted copy 2025-12-16) (David Kaplan' ( (David Kaplan's conflicted copy 2025-12-19).appex Amazon Kindle.app/Contents/PlugIns/SendToKindle (David Kaplan's conflicted copy 2025-12-07) (David Kaplan's conflicted copy 2025-12-11) (David Kaplan's conflicted copy 2025-12-12 1) (David Kaplan's conflicted copy 2025-12-16 1) (David Ka (David Kaplan's conflicted copy 2025-12-19 15).appex Amazon Kindle.app/Contents/PlugIns/SendToKindle (David Kaplan's conflicted copy 2025-12-07 2) (David Kaplan's conflicted copy 2025-12-08) (David Kaplan's conflicted copy 2025-12-09 1) (David Kaplan's conflicted copy 2025-12-11) (David Kaplan (David Kaplan's conflicted copy 2025-12-13).appex There were hundreds or thousands of these (I have no idea, but I'm getting disk warnings that my drive is getting full). These were consecutive in the terminal session I use to recursively delete the sub programs... Even more interesting the two times this has happened, the files were in a data folder, not in a folder I would use for executing them. Being that this is on Dropbox, I've had to stop syncing on my 6 Macs, delete the files before I can turn syncing on again. At the moment a deletion attempt is still running after deleting over 165,000 items in that file. When this file creation happens it really slows down my computer. Also stranger, is that I don't have a "Amazon Kindle.app" in my Applications folder. I use a "Kindle.app" The first time this happened it was with a completely different program, not Kindle. What more info can I provide?
I switched to an annual Plus plan, but I'm still back on Basic. How is this possible?
Recently switched to Plus Annual, but something messed up, and now I am back on Basic, but with Annual fee gone. I was on Plus, paying monthly. Switched to Annual, but now get the Unable to upgrade message. I never logged into the Dropbox with another account. Paid via apple store. Billing Management page is empty now. I have Order ID, Receipt and screenshots from apple device, ready to share privately. Would like to keep the Plus subscription. Please assist.The Files app in my iPad won't sync/update my files
Integration Affected Files Device iPad Pro 2nd gen. Operating System/Browser (if using the web) iPadOS 18.7.3 Dropbox App Version (if using the app) 454.2 Question or Issue The files app doesn't show new folders/files added to Dropbox in the last few months. After reinstalling the Dropbox app, all content is up to date in the dropbox app, but the files app shows syncing paused for folders with newer content and doesn't show the newer content.
