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rsbrux's avatar
rsbrux
Helpful | Level 6
2 months ago

The Files app in my iPad won't sync/update my files

Integration Affected
Files
Device
iPad Pro 2nd gen.
Operating System/Browser (if using the web)
iPadOS 18.7.3
Dropbox App Version (if using the app)
454.2

Question or Issue
The files app doesn't show new folders/files added to Dropbox in the last few months.

After reinstalling the Dropbox app, all content is up to date in the dropbox app, but the files app shows syncing paused for folders with newer content and doesn't show the newer content.

sync

2 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi there, rsbrux, thanks for your post and sorry to see you're having trouble with this.

    Would you mind removing Dropbox from your Files app, closing the app and then adding it again, to see if it helps?

    If not, please send me a screenshot of the following:

    the files app shows syncing paused for folders with newer content

    Thanks in advance!

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