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I wanted to cancel my Business trial and ended up deleting my Dropbox account instead.
No clue what happened, so going to lay everything out here. Have a personal professional DB account, and upgraded to business as a trial, a business with 1 user. This creates two folders, your old personal file and the team folder. I didn't like how personal files are so close to business, i basically have my entire life in DB so wanted more separation and would recreate a business team account with my work email. Go into the business trial and cancel the trial. Which prompts you what would you like to do with the team files. There were no team files, I just created the account 5 min ago. There was only my personal files in a separate folder. So i hit delete permanently. My entire account is gone. It appears it permanently deleted everything and my account now says suspended if I try and login with my original email. I have a support ticket in, but currently freaking out as my entire life is in that Dropbox. I'm very tech savy and felt like that entire process was a disaster. If i have a personal account, and create a team, common sense would be the business and personal are separate files and not together. So once you close the team, you just go back to your personal account. Especially since my personal account was being upsold as "Give this a trial for 30 days"
My team has been disbanded following your Sales reps advice.
Team, I have lost my team folder and members are signed out, I have upgraded to Dropbox Business but can see in my account. I have all proofs/chats what your representative told me to do. Now sales persons are not replying or support is not helping me. I am panicked since yesterday. Nothing is working and no help. I also got this email with subject The ForumIAS Academy team has been disbanded on Dropbox. I need my team folder back like this
Disbanding my account to downgrade
I need to disband my team and downgrade my account to an individual plan. I only need one license and static access to our data going forward. I am the admin of the account. I tried following the instructions in the help desk article here: https://help.dropbox.com/account-access/locked-state#disband, but after step #3 I do not see a red banner (#4) to get to the next step, "see next steps." Any ideas how I can get here to complete the process?