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Dropbox Community support during COVID-19
We at Dropbox recognize that our customers rely on our service even more during this time. While we do our part to help protect our employees and our communities, our support teams will continue to provide support. The Dropbox Community is open 7 days a week and our community members and moderators are here to help. Please bear with us if you are experiencing delays in response times, we will try to get back to you as soon as possible. Our commitment to you is that our support team will always be here to help. Weâre all in this together. Stay safe.DBXCommunity6 years agoCommunity Manager52KViews50likes22CommentsThe Dropbox Community is currently being updated
UPDATE: We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. Hi everyone, The Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on whatâs changing, whatâs staying the same and what you can expect from the Dropbox Community overall. We are excited to share our side of things, but we want to hear from you, so tell us what you think in the comments below. Whatâs Changing on the Dropbox Community: These are most of the changes that you may notice in the next few weeks, and thereâs more to come, so keep an eye out! Whatâs under the hood: Essentially, the biggest change here is the platform that the Dropbox Community is built on is getting an upgrade, so a lot of the functionality that you know and love is now part of the site overall. In the past, a lot of those features were customizations, things like the placement of threads, leaderboards, the ideas section and more were essentially hand built by the team. With this upgrade, these features will now be seamlessly integrated, making the platform's code a LOT cleaner and more efficient. The look and feel: As the title implies, we are getting a visual upgrade as well. You can see some samples of that below but overall, the new Community will be cleaner, smoother and easier to navigate. Thatâs the goal, but of course, let us know if what youâre seeing matches up once we make the changes. Cool New Features to Make the Dropbox Community Even Better: There are some fun new features as part of this update, and while a lot are technical, here are a few you will see pretty easily! Searching by tags: You will be able to search by tags. Pretty self explanatory but a really handy one, you can search by tags so posts that might not have your keyword in the title will still show up when you search. Previously, weâve had tags and labels but now we are just working with tags so no more doubling up on categories. Itâs easier than ever to post: Previously, there were a lot of steps to posting a thread but now it a lot sleeker and simpler. Nested replies are finally here: You can now reply directly to a specific comment - before, comments automatically popped down to the end of the thread, which is not how real conversations happen, but now you can reply directly to a specific comment and the replies are nested under that comment instead of the overall thread. Iâll add an image because itâs so much clearer when you see it, but overall this is a more natural way to chat. Voting from the ideas page: You can now vote for ideas from the menu, without having to click in, so if the title hits hard enough you can vote, and be on your way in no time. Simple! Single page threads: You might have seen that currently our comments on a thread push on to a new page after 10 comments, but now we will have all the comments on one page - so the conversation just keeps going and you donât get lost. What Hasnât Changed on the Dropbox Community: The Team Are Still Here to Help: The Dropbox Community team are all still here to help, and while we might be working on a snazzier look and feel, the team are still here and committed to helping you get the answers you need. All of your threads are still here! None of your threads will be lost in the changes here, so there are still a mountain of helpful posts to review, answers to check and conversations to join too. Your Voice Matters: As always, your feedback is invaluable to us. This is your community, and we want it to work for you! So keep sharing your ideas and suggestionsâweâre all ears. Why is the Dropbox Community Changing? It was time for a refresh, and the new update means that the upkeep of the website is a LOT less intense - so the load time is quicker, and there should be no code bloat, just a smoother experience for you, and for us. And, to be frank, the old version of the Community website was close to end of life. This new version of the Community also means we can implement new and fun features as they become available. Basically, if the tools work well, we can connect Dropbox Staff and you, our Community members more smoothly, and that means we can be more useful to you. When is This Change Coming? Youâll start seeing the updates within a few weeks. Weâre still ironing out a few things, so if you come across any bugs or issues, please let us know right away. Your feedback is key as we fine-tune the new platform. Thatâs all for now! Stay tuned for more updates, and donât hesitate to reach out if you have any questions or thoughts. Weâre excited about this new chapter and look forward to hearing what you think!Amy2 years agoCommunity Manager26KViews29likes31CommentsWhatâs new: Scanner App
Thereâs nothing worse than forgetting an idea, or losing an important piece of paper. The one thing we never lose, and usually donât forget is our phone - so now with the Dropbox Scanner App, you can save, organize, and share important documents right from your phone. Dropbox Scan is a standalone app that lets you quickly transform all your physical documents into high-quality PDFs. Itâs everything you love about doc scanner in the Dropbox appâbut even faster and easier to use. The app is available to iOS users in English-speaking markets, and you can sign into Dropbox with your corp email or a Basic, Plus, or Professional account. Whatever the situation, whether itâs a piece of paper, a receipt or even a whiteboard of notes, you can conveniently save high quality scans to Dropbox. Receipts - Take the pain out of your next expense report, and save receipts as you go. Whiteboard drawings - Never feel rushed in a meeting or presentation again. Just use the doc scanner, and an image of the whiteboard will be uploaded as a PDF or PNG to Dropbox. Contracts, bills, and invoices - Now your filing cabinet can be digital, and take up a lot less space. And of course, you can share it with others who need access. Photos - Weâve all taken a photo of a photo, but now you can scan them and keep them safe, with the same phone - just better results. Business cards - Never lose an important connection! Easily upload business cards from meetings, conferences and trade showsâright from your mobile device. Magazine clippings - Instead of ripping out a piece of a magazine or newspaper scrap you will inevitably lose, just scan the page or excerpt into Dropbox using the document scanner. Personal cards and notes - Scan those thoughtful personal notes into Dropbox for keepsakes without the clutter. Handouts - Scan in materials from classes or seminars for easy referenceâ theyâre a lot less likely to get crumpled or torn in a digital setting! Napkin sketches - Never lose your next big idea again. Thereâs a Smart crop feature, Smart folder suggestions based on where you've saved recent scans, and you can even edit the scan for clarity! You can probably tell weâre a little excited about this one! Which of these uses are you excited about?DBXCommunity6 years agoCommunity Manager65KViews23likes48CommentsWe are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience
Hi everyone, We are aware of the issue with the badge emails resending to everyone. We are very sorry for this, as many of you are aware weâre in the process of migrating the site and unfortunately that re-triggered the badge emails. We totally understand your frustration, but we want to reassure you that we are working on turning them off. Just to clarify, this website is hosted on a community platform to allow us to connect with you, so this is not directly connected to your Dropbox account. This is frustrating, but we want to assure you that there has not been a breach, and our security protocols are still in place. We are sorry for this inconvenience and confusion, and we hope you can bear with us while we work on this. Our intention was only to improve the Dropbox Community forum, and we are hoping that our technical glitch wonât deter you from being part of the Community with us. Your Community team.SolvedAmy2 years agoCommunity Manager4.1KViews22likes64CommentsHave your say on the Community!
Hello everyone, Here at the Dropbox Community, we are always trying to listen to what you, our Community members, are saying, and we share your feedback with the appropriate teams every week. One area that the Community team would love to hear your feedback on is, well, the Community! Weâre always striving to improve the user experience on the Community, and we are looking for new ways to hear from our users. As a result, weâre creating a customer panel of Community users to give their feedback on the Community, and help us develop the Community into the future. Give us your feedback, get a free gift card* If you would be interested in having your say on the Community, please sign up to be a part of our customer panel here. If youâre not interested in signing up for this customer panel, but still want to have your say about the Community, please leave us a comment below. Be as detailed as possible, as we will take every comment on board! Gift cards are available to users who sign up and complete surveys after we contact them. Our mission is to make the work day work better for everyone. And we need your help to get it right! Join our user research panel and help us build a better Dropbox for hundreds of millions of users worldwide. Regards, Emmet *Depending on the study type and length, you may receive a virtual gift card of your choice. If youâd like to be considered for future research studies, please sign up here. You would change the Join our user research panel with something related to just your project people would only get incentives if they have an official session with you.Emmet3 years agoCommunity Manager25KViews14likes0CommentsDropbox Dash AMA: November 2023
Have you had a chance to try out Dropbox Dash, (our new AI-powered universal search tool) yet? You can learn all about it here, and, if you have questions about it, youâre in the right place! Usually when you have a question, weâd suggest asking Dash, but now you can ask the creators of Dash! We have Geoff Hulten, VP of Engineering for New Initiatives here to answer your questions this week, the 13th - 17th of November. And this is an AMA, so ask us anything about Dropbox Dash! If you have an questions, big or small, we can make sure those get answered when the Dash team are here next week! Drop them in the comments and weâll be in touch soon! So, ask us anything when it comes to Dash below! Are there any new features you want to see, things youâd like changed, or are you just curious about how Dash works? Let us know!Amy3 years agoCommunity Manager11KViews13likes19CommentsLive conference - new products and updates
We love to bring you updates about Dropbox â new products, new ways to use features, and all that. Today, youâll be hearing directly from the product team, and our own Drew Houston, live. Check out the live video below, and, of course, it will be available to watch after the live event, so let us know what you think! Click below to watch! Whether youâre watching live or later, we want to hear from you - what do you think of these new updates? Let us know in the comments!DBXCommunity3 years agoCommunity Manager7.6KViews11likes6CommentsIntroducing Dropbox Dash: The AI-powered universal search tool
Back in the early 2000âs when we still had computer classes and CD-ROMs, it was really easy to find your files, because you maybe had tens, or maybe even hundreds of files and they were pretty small (size wise, not in terms of impact). Now, however, it seems we canât exist without creating hundreds of files a week, which is great for recording our most important creations, it does make navigating our files a bit of a nightmare, especially when it comes to work. Now we have windows upon windows, tabs upon tabs, saved files, untitled files. With scattered files and folders, search can be a scattered affair too. So, we set out to build a tool that can help you spend less time searching and organizing all your content, and more time efficiently doing your best work. And we think youâre going to like it, because we do. From folders to files, docs to decks, notes to names, Dash knows what youâre looking for better than you do. Because itâs not just AI-powered search, itâs a way to spend less time sorting through tasks and more time on what matters to you. You can keep reading for more details, some customer testimonials and more, but you can also check out this video with none other than our CEO, Drew. Introducing Dropbox Dash: The AI-powered universal search tool for work Dropbox Dash is AI-powered universal search that connects all of your tools, content, and apps in a single search bar. Working with the tools you actually already work with, like Google Workspace, Microsoft Outlook, Salesforce, and more, you can find everything in one place, fast. Overall, you can make search a one step process again. And if universal search isnât enough, Dash can do more than that too. And it will continue to grow but for now you can look forward to: Start Page: A single dashboard that lets you access Dash universal search, view Stacks, get shortcuts to recent work, and start meetings, making it easier to navigate your day and get back to your most important work. Stacks: Smart collections for your links that offer a quick way to save, organize, and retrieve URLs. In the same way files have folders and songs have playlists, Stacks provide an easily shareable, organizational layer for your cloud content. You donât have to take my word for it, Craig Smith from the University of New Hampshire put it well when he said: âI can see stacks being very useful especially if I don't have to curate stacks. I want something to just learn my flows and present ways of executing those flows faster.â - And of course, we want to make sure that these things actually work for you, the people who use Dropbox. Why not sign up for the Dropbox Dash beta and get stuck in and tell us all about what you think!Amy3 years agoCommunity Manager17KViews11likes2CommentsWhatâs new: Facebook data transfer
Now is the perfect time to back up all your photos and videos, and if youâre anything like me, half of them are on Facebook and nowhere else. Good news, you can now download all of them from Facebook, directly to your Dropbox account. Overview: The Facebook Data Transfer process creates copies of your files and saves them in your Dropbox account. All your photos and videos will still be available on Facebook, and Facebook will only receive permission to add files to the single Dropbox folder that contains the export, so donât worry about accidentally sharing all your files with your Facebook friends. New photos and videos wonât be automatically added to Dropbox, so each time you back up your Facebook photos and videos, a new folder will be created in your Dropbox account in the Facebook Data Transfer folder. The folder will be named âPhoto Transferâ or âVideo Transferâ, followed by a number. Itâs worth noting that all the photos or videos in your Facebook account will be copied every time you initiate a transfer - so you can probably delete old transfers and save space. Learn more: You can learn all about how to download your Facebook photos and videos here. Audience: This is available on Dropbox Basic, Plus, Family and Professional accounts now. More ideas: We would love to hear what you think of this new feature, so why not comment below. If this has sparked your imagination, why not submit an idea for the next Dropbox feature youâd love to see released? Will you back up your important photos and videos?Amy6 years agoCommunity Manager150KViews11likes1CommentEmojis in filenames are finally here! đ„ł
Hey everyone! Weâve got some exciting news - Dropbox now supports way more characters in filenames and folders! Emojis are now supported across all surfaces, and itâs available to everyone! That means support for emojis like đ, đ”, đŽââ ïž, plus rare scripts like đ©žœ, ۧÙÙÙÙ, and even mathematical symbols like đ or đž. This long-requested update fixes the issue of files not syncing properly due to unsupported characters, so everything now works just as expected. Whether youâre jazzing up a folder name with a little âš flair âšor using your native language to stay in flow, we hope this update brings a little extra delight to your day and the way you work. Give it a go and let us know what you think! And of course, thank you to Link1328ââ for the idea and everyone who contributed to the thread! Let us know what you think, share your feedback or any other requests for characters to support below đ Happy organizing!Amy2 months agoCommunity Manager1.2KViews10likes4Comments
