Age Requirements for Using Dropbox

Dropbox has age requirements in place to comply with legal regulations and help create a safe experience for everyone. These requirements may vary by location and in some cases may involve parental approval. Below is an overview of the minimum age to use Dropbox, along with helpful information about account access and the steps available if age requirements apply. 

Minimum Age to Use Dropbox 

The minimum age to create and use a Dropbox account depends on where you live: 

• If you’re in the United States: You must be 13 or older.
• If you’re outside the United States: You must be 16 or older.

Once you reach the required age in your location, you can create a new Dropbox account.

What happens if I don’t meet the age requirement?

If you’re under the minimum age required to use Dropbox, your account may be scheduled for deletion. Dropbox provides advance notice and time to take action: 

• You’ll receive a notification 48 hours before deletion
• During this grace period you will be prompted to download all your content.
• You can download your files from dropbox.com or using the Dropbox Desktop app. 

If you can’t download your data before the deletion date, contact Dropbox support at dropbox.com/get_help.

After 48 hours:

• You’ll be logged out of all Dropbox apps.
• You won't be able to log back in.
• Your account will be deleted in accordance with our retention policy.

Why your access to the Dropbox mobile app may be disabled

Dropbox relies on age and parental-approval information provided by the Apple App Store and Google Play Store. This information helps us follow our Terms of Service and comply with laws designed to protect minors.

Your access to the Dropbox mobile app may be disabled for the following reasons:

• You’re under the minimum age required to use Dropbox: If you’re under 13 years old in the United States, or under the applicable age limit in your region, you’ll lose access to the Dropbox mobile app. You’ll be notified that your account will be deleted and you’ll have a limited amount of time to download your content from dropbox.com or from the Dropbox desktop app before permanent deletion.
• You’re between 13–17 years old and need parental approval: If you’re between ages 13–17, you may need approval from a parent or guardian to continue using the Dropbox mobile app. If you don’t have parental approval, your access to the Dropbox mobile app will be disabled temporarily. You’ll be notified that parental approval is required, and once it’s granted, your access will be restored.
• Your parental approval request was denied: If your parent or guardian denies approval, your access to the Dropbox mobile app will be disabled.
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By understanding Dropbox’s age requirements, you can ensure a smooth and uninterrupted experience. For the most accurate and up-to-date information, visit the our Help Center article on age requirements here.