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Cut the Clutter: Ignore Files Feature is now live
Update: This feature is now live and available to all individual plan customers! Thank you to all our testers, and share your feedback with the team, we're still eager to hear from you! For years you’ve asked for a simple way to exclude files and folders from sync without using selective sync feature. We’re testing a new way to give you more control over what Dropbox syncs and what it doesn’t. If you’ve ever wanted to keep certain files or folders on your device without syncing them to dropbox.com, this feature is for you. 🤔 What is it? Ignore Files lets you list exclusion rules in a special text file called rules.dropboxignore placed in your Dropbox root folder. Any file or folder that matches a rule will stay on your computer but will not sync to dropbox.com or count against your storage 👀 Who we’re looking for Desktop Dropbox users on Windows, macOS, or Linux People who regularly deal with temporary or bulky content, e.g. Software Engineers Video / audio / 3D creators Anyone who hates seeing clutter in their cloud storage Someone who is comfortable trying a closed beta feature and sharing honest feedback 🗓️ How the closed beta works Here’s what to expect if you join the beta for Ignore Files: Register - Fill out the form here → [Sign-up link] Confirm: Eligible participants will receive an email to confirm their participation, along with the timeline details. Get Set Up - Make sure you have Dropbox app installed on your computer We’ll Enable It - We’ll activate Ignore Files feature for you. Try It Out - Use Dropbox as usual for 1 week, ignoring files and folders as needed. Share Your Thoughts - At the end of the week, we’ll send a quick survey. You can also opt into a 30-minute feedback chat (optional, limited spots available!) ✍️ Want in? Fill out the quick screener here by date → [Sign-up link] Keep an eye on your inbox - we’ll be in touch if you’re selected Thanks so much for helping us improve Dropbox. We’re excited to hear what you think! Got questions? Just drop them in the thread below. 💬
vladgasan
Dropbox Product Manager
9 days ago
desktop
Try something new
4.2KViews
13likes
38Comments
Emojis in filenames are finally here! 🥳
Hey everyone! We’ve got some exciting news - Dropbox now supports way more characters in filenames and folders! Emojis are now supported across all surfaces, and it’s available to everyone! That means support for emojis like 🚀, 🎵, 🏴‍☠️, plus rare scripts like 𩸽, اللهِ, and even mathematical symbols like 𝛑 or 𝔸. This long-requested update fixes the issue of files not syncing properly due to unsupported characters, so everything now works just as expected. Whether you’re jazzing up a folder name with a little ✨ flair ✨or using your native language to stay in flow, we hope this update brings a little extra delight to your day and the way you work. Give it a go and let us know what you think! And of course, thank you to Link1328 for the idea and everyone who contributed to the thread! Let us know what you think, share your feedback or any other requests for characters to support below 👇 Happy organizing!
Amy
Community Manager
1 month ago
Admin Console
Collaboration
1.6KViews
10likes
15Comments
Age Requirements for Using Dropbox
Dropbox has age requirements in place to comply with legal regulations and help create a safe experience for everyone. These requirements may vary by location and in some cases may involve parental approval. Below is an overview of the minimum age to use Dropbox, along with helpful information about account access and the steps available if age requirements apply. Minimum Age to Use Dropbox The minimum age to create and use a Dropbox account depends on where you live: If you’re in the United States: You must be 13 or older. If you’re outside the United States: You must be 16 or older. Once you reach the required age in your location, you can create a new Dropbox account. What happens if I don’t meet the age requirement? If you’re under the minimum age required to use Dropbox, your account may be scheduled for deletion. Dropbox provides advance notice and time to take action: You’ll receive a notification 48 hours before deletion During this grace period you will be prompted to download all your content. You can download your files from dropbox.com or using the Dropbox Desktop app. If you can’t download your data before the deletion date, contact Dropbox support at dropbox.com/get_help. After 48 hours: You’ll be logged out of all Dropbox apps. You won't be able to log back in. Your account will be deleted in accordance with our retention policy. Why your access to the Dropbox mobile app may be disabled Dropbox relies on age and parental-approval information provided by the Apple App Store and Google Play Store. This information helps us follow our Terms of Service and comply with laws designed to protect minors. Your access to the Dropbox mobile app may be disabled for the following reasons: You’re under the minimum age required to use Dropbox: If you’re under 13 years old in the United States, or under the applicable age limit in your region, you’ll lose access to the Dropbox mobile app. You’ll be notified that your account will be deleted and you’ll have a limited amount of time to download your content from dropbox.com or from the Dropbox desktop app before permanent deletion. You’re between 13–17 years old and need parental approval: If you’re between ages 13–17, you may need approval from a parent or guardian to continue using the Dropbox mobile app. If you don’t have parental approval, your access to the Dropbox mobile app will be disabled temporarily. You’ll be notified that parental approval is required, and once it’s granted, your access will be restored. Your parental approval request was denied: If your parent or guardian denies approval, your access to the Dropbox mobile app will be disabled. By understanding Dropbox’s age requirements, you can ensure a smooth and uninterrupted experience. For the most accurate and up-to-date information, visit the our Help Center article on age requirements here.
Theresa
Community Manager
1 month ago
36Views
1like
0Comments
Updates to How Dropbox Works on Older Operating Systems 💻
Hi everyone! We want to share a heads-up about an update rolling out for Dropbox users on older versions of Windows and macOS. The new simplified version of the Dropbox desktop app lets us continue the extended support of older operating systems while ensuring your experience stays efficient, reliable and hassle-free 🤗. Here’s What’s Changing If you’re using Dropbox on: Windows 7, 8 or 8.1 macOS 10.13 (High Sierra), 10.14 (Mojave) or 10.15 (Catalina) You’ll soon see a message letting you know that Dropbox is updating how the desktop app works on these systems. To keep using all desktop app features, you’ll need to upgrade to a more recent operating system (Windows 10 or newer, or macOS Big Sur or newer). But don’t worry - your files will continue to sync without interruption, no matter what 📁. What If I Can’t Update Right Now? If updating your operating system isn’t possible, Dropbox will automatically switch you to a streamlined version of the desktop experience. It still handles the basics - like reliable file syncing - just without some of desktop app features. Of course, you can also continue accessing all your content through dropbox.com or the mobile app. For more details, including OS requirements and upgrade tops check out this article here. Thanks for your understanding as we roll out this update. These changes help us keep Dropbox secure and reliable while ensuring your files stay in sync. Got any additional questions? Drop them below, we’re always happy to help 💙.
Theresa
Community Manager
1 month ago
desktop
186Views
0likes
3Comments
We’re Still Here to Help (Even Over the Holidays!)
Thank you for another amazing year with us! We’re so grateful for our community - for your questions, your ideas, and the stories you share about how you use Dropbox 🎉 We hope everything runs smoothly for you this holiday season, but if you do need a hand, remember you can always post a question in the Dropbox Community. Your fellow Dropbox Community members (and our team!) are here to help. Our support team will be checking in throughout the holidays, though we’ll be working reduced hours so everyone can take some time to rest, recharge, and celebrate. If you contact us on Christmas Day 🎄or New Year’s Day 🎆, please note there might be a short delay - but we’ll follow up as soon as we’re back online. And if you’d like to share how Dropbox helped you this year, whether it was for work, study, or just staying organized, we’d love to hear your story! Thank you again for being part of our community in 2025. Wishing you a wonderful holiday season and a happy new year! ❤️
Amy
Community Manager
1 month ago
1.2KViews
4likes
1Comment
Hi! I’m Theresa!
Hello Dropbox Community! I hope you’re all doing great! I’m Theresa and I am super excited to join this awesome Dropbox community. My mission here is to help enhance this warm, welcoming space to a place where everyone feels comfortable to share, ask questions, and connect with each other. Whether you’re new to Dropbox or have been around for a while, your voice matters, and I am here to make sure it gets heard! A little bit about me, I am a huge music lover (always down for new recommendations. Recently, I have been dipping my toes into home recording - just a beginner, and it’s really a work in progress, but I’m having a great time with my little DIY Studio! And let me tell you, Dropbox has been a lifesaver for keeping my projects backed up safely. I’m kinda storing everything in my Dropbox like a digital treasure chest, but I’d love to know how other musicians keep everything neat and tidy whilst in the creative flow! Here’s what you can expect from me: 😀A friendly face: I’ll be here to answer questions, listen to your ideas and engage in conversation, so don’t hesitate to say hello! 🙌 Supportive Vibes: Have a question? Need advice? Want to share something cool about how you use Dropbox? Let’s talk! Remember, no question is too small! 💫 Fun and interactive posts: I’ll be sharing posts about fun ways to use your Dropbox account, to get the most out of your experience, and to hear your thoughts, ideas and experiences. But enough about me, I’d love to get to know YOU! Let’s kick things off - what brought you here to the Dropbox community? Or if you have any burning questions about anything Dropbox, feel free to drop them here ✌️ Looking forward to hearing from you all and sharing all things Dropbox.
Theresa
Community Manager
1 month ago
Try something new
14KViews
8likes
6Comments
Seamless end-to-end encryption, Microsoft Co-Authoring, new Dropbox Replay features and more
You might have already spoken to some of the team at Dropbox who build Dropbox here on the Community forums, and we are so happy to be able to update you when they have some updates to share! The team have been busy and here are some updates on end-to-end encryption (which we know you’ve been looking forward to), Replay, integrations, Dash and more. Keep reading and don’t forget to let us know what you think! Advanced data protection features add extra layers of security to confidential content with seamless end-to-end encryption and advanced key management If you’ve been using the Dropbox Community for any length of time, you might have seen requests for end-to-end encryption and we have excellent news! It is here! New advanced data protection features from Dropbox provide businesses with sole control over how their data is secured. End-to-end encryption and advanced key management make it easy to protect sensitive and confidential files in Dropbox team folders. This means that no one—including Dropbox—can gain access to their files. Activating end-to-end encryption is as simple as creating a shared team folder and selecting the new encrypted folder option, requiring no technical expertise from the admin or account owner. Files are encrypted when added to the folder and decrypted when a team member is added to the encrypted folder. Only users who have been invited to an encrypted folder can access the files stored within it. Team members quickly get access by invitation to the shared team folder, similar to sharing a regular Dropbox folder. Files are end-to-end encrypted on the team member’s device before they are securely synced with Dropbox servers. No one—including Dropbox—can decrypt the file or access your private key. With advanced key management, teams can set up a unique encryption key as an added layer of security to ensure only members of their organization can access Dropbox files and protect against threats. Keys are automatically rotated every 12 months, and admins can rotate or revoke the key as needed. Dropbox Trust Center also launched today to streamline and accelerate risk assessments of Dropbox products with self-serve, anytime access to our security, reliability, privacy, and compliance information. Prospective and existing customers can streamline internal reviews, audits and risk assessment processes to get value from Dropbox products faster. We know you’ve been asking, so if you want to dive deeper into the security benefits of Dropbox, you can check out https://www.dropbox.com/security. Fast-track video, image, and audio reviews with new features in Dropbox Replay You already know we are Replay’s biggest fans, so if you want to learn more about Replay, we’ve got you too - Replay enables teams to easily share and collaborate on projects from anywhere, including with real-time live reviews and transcriptions—all in one place. With today’s announcement, new functionality helps teams accelerate the feedback process and finish projects faster: Dynamic watermarking: Keep proprietary content protected and prevent unauthorized use by placing watermarks on work shared with collaborators. Watermarks include recipient email, IP address, date, and time of when the file is opened. Added rich media support: Use Replay to review and approve more types of rich media including PDF and PSD files. Custom branding: Configure custom images, banners, logos, and colors within Replay project workspaces. Avid integration: Integration with Avid Pro Tools enables teams to review and approve audio files directly within the Avid platform. For more tips and advice, check out how Calvin uses Dropbox to get feedback here. Find and get to work on content with quick view, quick access, suggested actions, and more on the Dropbox web experience We know, the surface you see when you use Dropbox is very important to you, and now you will see an update to the Dropbox web experience, some small but mighty changes that will improve your day-to-day processes, to help you quickly find what they need and get work done faster. Expect to see changes that include: Dynamic filters that automatically organizes content, for example by project name or theme Quick view to preview files in list layout and smart suggestions related to files being reviewed Favorite files and folders added to an updated left navigation bar for easy access Suggested quick actions for files—such as editing a PDF—that change based on how you work. We know you’ll see these changes, and we want to hear from you about this too, so share your feedback in the comments. Stay organized with new Dropbox integrations with Microsoft 365 and say goodbye to conflicting copies Customers want tools that meet them where they’re working—and it should be seamless to bring the tools they use most into our products. That’s why we recently launched an improved integration with Microsoft Teams that lets you search, preview, upload, and share content stored in Dropbox without leaving Microsoft 365. With this update, you can also use our plugin extension for Copilot for Microsoft 365 to answer questions and generate summaries. Today, we're building on this with even more Microsoft integrations designed to simplify work for teams. Real-Time Co-Authoring (beta): One of Dropbox’s most-requested features ever, Co-Authoring allows multiple team members to collaboratively edit Word, Excel, and PowerPoint files from desktop, web, and mobile, natively within Dropbox. You can also see who’s in the document and where they’re editing in real-time, so everyone is working off the latest version. Now teams can finally put an end to conflicting copies. Dropbox Replay for OneDrive: Bring media files from OneDrive directly into Replay for reviews and approvals. Manage sensitive documents securely and get real-time deal insights with DocSend Advanced Data Rooms DocSend Advanced Data Rooms streamline the entire deal process, from pitching to diligence to signing. Offering the perfect blend of ease, control, and security for deal professionals of all types. DocSend Advanced Data Rooms reduce time spent on administrative tasks and the complexity of your deals, allowing you to focus on closing deals faster. Conduct due diligence with confidence and control: Features like group permissions, visitor verification, and built-in NDAs give you precise control over your most sensitive information. Empower your team with real-time deal insights: Comprehensive data room analytics and page-by-page insights let your team make data-driven decisions. Create and organize your Virtual Data Rooms in minutes: Quickly put your best foot forward with features like data room templates, auto-indexing, and custom branding. With transparent pricing and unlimited data rooms, DocSend is the preferred choice for those seeking a trusted and secure software solution for their deal-making needs. Find what you need instantly across your digital workspace with Dropbox Dash, AI-powered universal search You’ve definitely heard us talking about Dropbox Dash already, but in case you’re new here, Dropbox is building for an AI-first future—not only with Dropbox files, but with everything that makes up the digital workspace. Dropbox Dash (beta) is your AI-powered universal search tool, designed to simplify your workday and give you more time for the work that matters most. Dash instantly searches your connected apps, files and more to find anything across your entire digital workspace in seconds. Ask a question, and Dash can analyze your content to find the answer, summarize key findings from your docs, and much more. Now, Dropbox is improving search and adding new capabilities based on customer feedback: Increased access to Dash: Dash is just a click away on desktop and web. And with an improved Desktop app, it’s easier for customers to find, organize, and share content. Redesigned Start Page: The Start Page, a single dashboard that lets you access universal search, view Stacks—smart, shareable collections of content, and get shortcuts to recent work, offers a new experience that makes it simple to find content, fast. Dash now automatically groups different types of content into Stacks and displays them in a central hub. New connectors: Dash now connects to more than 20 tools and apps customers use for work, including popular new additions like Microsoft OneNote and Zendesk. Dropbox Dash is currently in beta and only available in the U.S. in English. Features will be available on a rolling basis. To learn more, visit https://dash.dropbox.com That was a lot of information in one update, so expect some more updates and tips from us, but if you have anything in particular you’d like to hear from us, tell us!
Amy
Community Manager
1 month ago
Dropbox Dash
Dropbox Replay
Try something new
Web
10KViews
8likes
0Comments
Reminder: Dropbox Passwords shutting down on October 28
Hi everyone, A quick reminder that Dropbox Passwords is going away on October 28, 2025. After that date, you’ll no longer be able to access passwords, usernames, or other information stored in Dropbox Passwords. Shortly after, all data stored in Dropbox Passwords will be securely deleted from our servers. ❗ If you haven’t yet, please export your saved information and move it to another password manager before October 28. ❗ You can find detailed instructions and resources in our Help Center. Thank you for being a valued Dropbox Passwords user.
apfund
Dropbox Product Manager
3 months ago
Passwords
96Views
0likes
0Comments
Important Information about Dropbox Paper: Moving to Web Only Access.
We’re making an important change to how you can access Paper. Starting October 9, 2025 the iOS and Android mobile and beta desktop apps will no longer available for download. Why the change? We’re focusing on giving you the very best Paper experience on the web, making it easier, faster and more seamless than ever. Here’s what you can expect: All your Paper documents will continue to be securely stored. You’ll be able to access your documents anywhere and at any time from paper.dropbox.com. You’ll no longer be able to download the Paper desktop app from the app stores. With the easy-to-use Paper on web, you can: Work anywhere with seamless access across devices and browsers. Enjoy the latest features and improvements thanks to automatic updates. Write, edit, and comment just like before. To get started, simply log in at paper.dropbox.com on your favorite browser. We’ve also created this guide to walk you through this change. And of course, if you have questions, you can reply here or reach out to our support team - we’re happy to help. Thank you for your understanding and support as we make this transition and for being part of our Paper community. We’re excited to continue serving you on the web.
Theresa
Community Manager
4 months ago
Dropbox Paper
Web
294Views
0likes
2Comments
Important information about Dropbox Passwords
You may have heard in a recent announcement that Dropbox Passwords will be discontinued on October 28, 2025. We understand that this may be disappointing news, and that many of you may rely on this tool to manage your passwords and information - we want you to know we’re here to support you. Here’s what you need to know: August 28th, 2025: Dropbox Passwords will become view-only in both the mobile app and browser extension. You’ll still be able to view your saved usernames, passwords, and payment information, but you won’t be able to add new ones. Additionally, the autofill functionality will be deactivated. September 11th, 2025: The Dropbox Passwords mobile app will stop working. But don’t worry - you’ll still be able to access your Passwords information through the browser extension. October 28th, 2025: Dropbox Passwords will be fully discontinued. You’ll no longer be able to access or add any saved usernames, passwords, and payment information and these entries will be permanently and securely deleted from our servers. The dark web monitoring feature will be discontinued. Important Note: Access to your Dropbox account will not be affected by this change, and your files remain safe and secure. What should you do now? Firstly, be sure to export your saved information before October 28th, 2025 so you can safely move them to a new password manager. The good news? It is easy. We’ve put together a step by step guide to walk you through it: Browser Extension: Open the Dropbox Passwords browser extension. Go to the bottom-left corner and give your avatar or initials a click. Click Preferences. Click onto the Account tab. Select Export. You will get a quick ‘are you sure?” - then click Export once again to confirm. Mobile App: Open the Dropbox Passwords mobile app. Tap the gear icon to enter your settings. Select Export. You will get a quick ‘are you sure?” - then select Export once again to confirm. When exporting your data, remember: Save it to a secure device. Avoid sharing or storing it in an unprotected location. Your data it will be in a .CSV file which you can easily import into another password manager of your choice. After October 28, 2025, we won’t be able to recover your data, so please be sure to export your passwords before then. We recommend doing it ASAP to avoid any issues. Next Steps We’re here to support you in making this transition as smooth as possible. Once you’ve exported your data, your .CSV file can be imported into a new password manager of your choice (we would recommend 1Password). For more details and assistance, please check out our help center article here. Thanks for being such and important part of the Dropbox Community. If you still have questions, check out this help center article here or just drop us a comment below - we’re always here to help. Please note: Access to your Dropbox account will not be affected by this change, and your files remain safe and secure.
Theresa
Community Manager
6 months ago
364Views
0likes
2Comments

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