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brendenbc's avatar
brendenbc
Explorer | Level 4
4 months ago

Comparing video versions is crashing Replay.

Attempting to compare two versions on replay is causing the page to crash into an unexpected error message. This happens whether I attempt to compare versions from the thumbnail or with one of the vi...
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey there, brendenbc​ let's jump right into this!

I know this might sound trivial but as a first step, can you ensure there are two (or more) versions of the file to compare? If there's no other version, the UI may fail upon attempting to compare.

Is this the first time this is happening? If I were you, I'd also try to disable any browser-related add-ons and extensions. I'm suggesting that since certain ones can interfere with expected browser behavior. 

While you're at it, you might also want to try clearing your cookies and cache since this can often fix display issues.

I'll be waiting for your updates, and we'll take it from there. Thanks!

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