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brendenbc's avatar
brendenbc
Explorer | Level 4
4 months ago

Comparing video versions is crashing Replay.

Attempting to compare two versions on replay is causing the page to crash into an unexpected error message. This happens whether I attempt to compare versions from the thumbnail or with one of the vi...
brendenbc's avatar
brendenbc
Explorer | Level 4
4 months ago

Thanks Megan! To follow up with something I should have mentioned, when I select "compare versions" on a video with two (or more) versions, Replay loads up the vids in the dual viewer window for a second before crashing. So I can see it attempting to work, but it results in an error after about a half second of loading.

I've removed the only Safari extension (Aspera) and cleared cookies and caches, but no luck yet. I've also tried with fresh installs of Safari and Chrome. This is the first time I'm experiencing this error, so I don't have any prior experience with why this may be happening. 

I realize errors like this are probably hard to diagnose from afar, if there's anything else you think I should try just let me know. Thanks much for the help.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey brendenbc, no worries!

    We'll do our best to get to the bottom of this. Do you think you could attach a screenshot of the error message that you get in order for me to have a visual too? 

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