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Yuni1's avatar
Yuni1
Helpful | Level 5
4 months ago

Dropbox Replay on mobile devices (phone, iPad) not working properly

Hello, I am experiencing issues with Dropbox Replay on my mobile devices (phone and iPad). The main problem is that I cannot type or submit comments on videos. The keyboard appears, but typing does...
Yuni1's avatar
Yuni1
Helpful | Level 5
3 months ago

Hi it would be easier if I could send you a screen recording instead of screenshot, since the problem is the keyboard doesn't work/the characters scramble on Replay.

Can I send you these videos through an email?

If so, please leave a mail address below.

It's recorded from: iphone 16 pro(iOS 18.6.2) & ipad M4(iOS 26)

It has the same problem in all browsers: safari & chrome

It also does not work in English version and English messages.

Here are some screenshots from the videos

 

  • Bart10's avatar
    Bart10
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi Yuni1​, thanks so much for your patience!


    Just wondering - are you or your team using any corporate VPNs or similar network tools? Sometimes those can interfere with features like this. If possible, maybe try testing without a VPN or any other network restrictions to see if that helps?

    Really appreciate you sharing your experience and helping troubleshoot this with us!

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