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Forum Discussion
Solved
Dropbox not authorizing access properly for third party app.
Application Affected
Dropbox web app on phone
Device
Pixel 7
Operating System/Browser (if using the web)
Windows 10 when on PC
Question or Issue
Hello. I'm having a unique issue with Dropbox. I am trying to connect an app called War Organ to my phone. The app uses Dropbox to sync between phone and PC. When I connect war organ to Dropbox on my PC, it works first time, never any issues. However, it refuses to authenticate on my phone. I go into war organ, I click authenticate app, it takes me to my web browser, I have to click allow twice and then it will get stuck infinently laoding and eventually time out and the page will say I have no internet access despite having it. When I go into connected apps after this, it will show that war organ has been connected in drop box with full permissions, however on the app side, it won't have synced with dropbox.
I have tried multiple different web browsers (opera, chrome) I have cleared war organs app cache, my browser cache, google plays cache. I have reinstalled the app multiple times. I have disconnected the connected app multiple times. I am really stuck as to what to do. I don't use any other apps to testt if it's a Dropbox or app issue, but I'm assuming it's a Dropbox issue because my PC is fine
If I go into my connected apps after this, drop box does actually appear as a connected app, but when I go back into war organ, it hasn't synced my files across so it's failing to authenticate properly.
This sounds like Dropbox is acting as it's supposed to, and authenticating the request, but War Organ is failing to handle the response correctly.
I say this because you can see that Dropbox has authenticated War Organ in your list of apps. Dropbox has done its part. War Organ is apparently not handling the response properly.
You'll probably need to contact the War Organ developer for assistance with this. There's very little that Dropbox can do when dealing with third-party applications. It's up to the developer of the third-party app to handle issues with the authentication and connection process as they're the ones that programmed it into their app.
14 Replies
- Megan
Dropbox Community Moderator
Hey ZachF, welcome to our Community!
Can you walk me through the steps that you followed in order to connect War Organ to Dropbox?
When you access your account online, and then try to locate the third-party app in the Dropbox App Center are you successful?
Feel free to send me a few screenshots if you have any, in order for me to have a visual of the situation you described.
Keep me posted, and we'll take it from there!
So I can't find it in the app centre. I'm unsure why, but it doesn't come up, despite it being linked on my PC and it also shows that it is connected on my phone, but doesn't sync in the app because it's not authorising properly.
I will include some screenshots. I know that it says under war organ that I need to reinstall the app, that's a seperate issue that I can fix.
It won't let me add photos for another unknown reason. But from war organ, I click a button and it takes me to Dropbox to authenticate and connect to my account so I can share the files from my PC to my phone, and when I click allow it just sits there loading until eventually timing out
I can't actually find war organ in the app center, but it does exist, because my PC is connected to it and it does come up as connected on my phone, even though Dropbox isn't authenticating properly on my phone. I can't actually include any photos because it won't let me. I'm clicking on them and they just aren't being sent, and my last reply also deleted itself lol.
But as I described above, I go into the war organ app on my phone, I click the authenticate with Dropbox button, that'll take me to the Dropbox web app and then I hit a button to allow it, and then it won't do anything and eventually time out.
If I go into my connected apps after this, drop box does actually appear as a connected app, but when I go back into war organ, it hasn't synced my files across so it's failing to authenticate properly.
- Megan
Hey ZachF, thanks for the added info!
If you could also send me a few screenshots, I'd definitely appreciate it. I would like to see how it appears to be on your end.
One more thing: when you access your connected apps online do you see "War Organ" there?
I have changed to my PC so I can send images. Yes, I see War Organ in connected apps, however, the app isn't actually connecting to Dropbox as it won't move past authenticating. I know it says war organ needs to be reinstalled, that's a separate issue I can fix and isn't changing the authenticating issue. Below is a screenshot of this.
This is what I see in War Organ. I click the enable button and I get taken to Dropbox's web app.
Im greeted by this in my browser. I click allow and it will be stuck like this for a couple of minutes until the following image pops up.
Yes. I've tried every possibility with disconnecting and authenticating, including disconnecting from my PC and trying to let my phone connect first. I've uninstalled the app, tried clearing caches and other browsers
I have done this as well. I changed my default to chrome, was unsuccessful authorising. I tried unlinking and having chrome be my default, still no success
