Forum Discussion

Yuni1's avatar
Yuni1
Helpful | Level 5
4 months ago

Dropbox Replay on mobile devices (phone, iPad) not working properly

Hello, I am experiencing issues with Dropbox Replay on my mobile devices (phone and iPad). The main problem is that I cannot type or submit comments on videos. The keyboard appears, but typing does...
Amy's avatar
Amy
Icon for Community Manager rankCommunity Manager
3 months ago

Hi Yuni1​ - this is incredibly helpful, thank you for sharing! I've shared this with the Replay team and they are investigating, this is definitely a frustrating issue, so I'll be back with an update soon. If we do need to connect on this over email, are we ok to reach out to you on the account connected to this profile?

  • Yuni1's avatar
    Yuni1
    Helpful | Level 5
    3 months ago

    Hello Amy, thank you for your quick response. I'll be waiting for the update. And about the email, yes please feel free to send whatever you need to know through my profile email. 

    • Amy's avatar
      Amy
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Hi Yuni1​ - I just wanted to keep you in the loop here. The team are investigating a few different issues, and this is on the list so it might be a little while before we have a detailed update but I guarantee it is on the radar.

      Thanks for your patience, and I'll be back as soon as I have news.  

About Dropbox Replay

Node avatar for Dropbox Replay
Ask questions and get support on how to use Replay

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!