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OwenVancouver's avatar
OwenVancouver
New member | Level 2
6 months ago

Every 9x16 video I upload to Replay that is longer than 32 seconds, always glitches at 31.975s in

Every 9x16 video I upload to Replay that's longer than 32 seconds glitches, and the audio+video desync. Strangely, my 16x9 videos never glitch. Please let me know what you see and if there's a fix!...
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey OwenVancouver, let's jump right into this! 

When did you first notice this behavior? 

Does this happen with all of your videos on the exact same timeframe? 

Keep me posted, and we'll take it from there! 

OwenVancouver's avatar
OwenVancouver
New member | Level 2
6 months ago

Hi Megan!

My team and I have been getting it for about a couple months now. This happens on every video at the exact time frame.

Using a different browser or Incognito doesn't seem to fix the problem. Any help would be great! Thanks.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey OwenVancouver - when you say team, are you all part of the same Dropbox for teams account or are you using individual accounts? 

    Did you try reaching out to our support team directly for further assistance since you first noticed this? 

    • OwenVancouver's avatar
      OwenVancouver
      New member | Level 2
      6 months ago

      Hi! Yes, we use Dropbox Replay as part of a company team account. I am chatting with support now and will let you know if it is resolved. Thank you!

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 months ago

        I see, thanks for keeping me in the loop on this and let me know if you have anything to ask or add in the meantime OwenVancouver 

        If you'd like to, you can also share your ticket ID with us here so that we can look it up in our system as well, if needed. 

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