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Walter's avatar
Walter
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7 months ago

Re: Sometimes the playback doesn't start when using Replay.

Hey Gary K. - thanks for the ticket ID.

I was able to locate it in our system and I can see that the agent who's handling the case has already replied to your colleague on their ticket. 

At this point, I'd recommend responding back to the ticket directly as they'll be able to look into this issue with account specific information. 

Let us know if you have anything else to add in the meantime. 

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