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Gary K.'s avatar
Gary K.
Explorer | Level 3
5 months ago

Sometimes the playback doesn't start when using Replay.

Having issues with Replay. The production I'm working on has been using Replay for the last two years to have about 4-5 people join in and watch a 43 min video together (while we're on a telephone co...
Gary K.'s avatar
Gary K.
Explorer | Level 3
5 months ago

Yes, it's #25371501

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey Gary K. - thanks for the ticket ID.

I was able to locate it in our system and I can see that the agent who's handling the case has already replied to your colleague on their ticket. 

At this point, I'd recommend responding back to the ticket directly as they'll be able to look into this issue with account specific information. 

Let us know if you have anything else to add in the meantime. 

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