Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Sfork's avatar
Sfork
New member | Level 2
8 months ago
Solved

Wave file playback is broken

on multiple devices... pls fix :)

Error Messages
Mobile
View
  • Neal's avatar
    Neal
    7 months ago

    Hi Sfork​,

    I hope you're well! I just wanted to pop into the conversation to let you and everyone know that this issue has now been resolved!

    If you need anything else or if you're still having issues, please let me know so that we can investigate further.

6 Replies

Replies have been turned off for this discussion
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hi Sfork - sorry to hear about this.

    Could you let us know some additional information about the issue you're facing so that we can assist further?

    A screenshot of the last page you can get to or the error you're getting would also help!

    Thanks!

  • Sfork's avatar
    Sfork
    New member | Level 2
    8 months ago

    On desktop.

    On mobile no error message, but loads then shows play button again, without playing.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    I see, thanks for the screenshots Sfork - most appreciated. 

    There's an ongoing issue that's affecting some of our users at the moment and it's most likely that you're impacted by this as well.

    You can subscribe to the incident from this page to get updates and notifications about it, if you like. 

     

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi Sfork​,

    I hope you're well! I just wanted to pop into the conversation to let you and everyone know that this issue has now been resolved!

    If you need anything else or if you're still having issues, please let me know so that we can investigate further.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!