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I downloaded the desktop app on my Windows, but can't install it.
Device (MSI) Operating System/Browser (if using the web) (Windows 11) Desktop app stopped working. Tried downloading several months ago and it seemed to have worked but the desktop app disappeared again. Tried to download the standard version as well as the offline version, didn't work. Tried tuning off security, antivirus, firewall, etc., still didn't work. The installing sign will appear but then nohting happens. Sometimes it asks me to log in, but when click on log in, it opens up the same page again and again. It's very frustratining not being able to use Dropbox on my laptop unless I log in using the web version. Please advise. thank you.
macOS File Provider: Dropbox cannot relink to existing CloudStorage folder
Application Affected Dropbox on Windows PC and iMac Sequoia Device Windows PC and iMac Sequoia Operating System/Browser (if using the web) Latest Windows, iOS 15.7.4 After a routine restart, the Dropbox desktop app lost its login state and now cannot relink to the existing File Provider folder at ~/Library/CloudStorage/Dropbox; instead the installer tries to create a new Dropbox folder. I have been successfully using Dropbox with the macOS File Provider configuration (CloudStorage location) for several months. My Dropbox folder has consistently been located at: /Users/xyz/Library/CloudStorage/Dropbox I did not reinstall the Dropbox application and I did not intentionally sign out or attempt to relink my account. The issue appears to have started after a routine computer restart, at which point the Dropbox desktop client seemed to lose its login state. When I start the app now, the first thing I see is a “Welcome to Dropbox” message and the menu bar icon indicates that the application is “Waiting to be linked to a Dropbox account.” My existing Dropbox folder remains intact. The folder at /Users/xyz/Library/CloudStorage/Dropbox still contains all my files. The .dropbox marker file is present in that folder. All files are also visible and intact on dropbox.com. When I attempt to sign in through the desktop app, the following occurs. The app asks me to sign in with Dropbox. After signing in, the setup process shows the message “There’s already a folder named Dropbox.” If I select “Choose Another Location” and point to the existing folder, the dialog says “A folder named ‘Dropbox’ will be created inside the folder you select.” This suggests the installer is trying to create a new Dropbox folder rather than adopt the existing File Provider folder. Because of that message I have not proceeded, since it appears it would create a nested structure such as: /Users/xyz/Library/CloudStorage/Dropbox/Dropbox Currently the Dropbox icon appears in the menu bar but is greyed out and the client shows the state “Waiting to be linked to a Dropbox account.” To summarize: I was already using the CloudStorage/File Provider location successfully for months. I did not reinstall Dropbox. I did not intentionally unlink the account. The existing Dropbox folder and files are still present and intact. The client appears unable to relink to the existing File Provider folder and instead tries to create a new one. During the setup flow the client also displayed the message that the desktop app cannot sync over 500,000 files. I am not sure if this is related. However, only about 150–200k files are synced locally on my iMac. I also discovered the identical situation on my Windows PC starting at about the same time, which suggests this may be related to my Dropbox account rather than the individual devices or operating systems. Could someone advise how to safely relink the Dropbox client to the existing File Provider folder at: /Users/xyz/Library/CloudStorage/Dropbox without creating a second Dropbox folder? I rely heavily on Dropbox for daily work, so I would greatly appreciate guidance. Thank you.
I get an error that the Dropbox app can't start after installing it on my Windows device.
The error file is as follows: bn.BUILD_KEY: Dropbox bn.VERSION: 243.4.6956 bn.constants.WINDOWS_SHELL_EXT_VERSION: 90 bn.is_frozen: True machine_id: fb77be58-97d3-4be1-8b70-5fb248364473 pid: 18096 cwd: 'C:\\Program Files (x86)\\Dropbox\\Client' real_path='C:\\Program Files (x86)\\Dropbox\\Client' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\Kimpan\\AppData\\Local\\Dropbox\\instance1' real_path='C:\\Users\\Kimpan\\AppData\\Local\\Dropbox\\instance1' not found parent not found dropbox_path: None not found parent not found sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\243.4.6956\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\243.4.6956\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\BLACKB~1\AppData\Local\Temp TEMP: C:\Users\BLACKB~1\AppData\Local\Temp tempdir: 'C:\\Users\\BLACKB~1\\AppData\\Local\\Temp' real_path='C:\\Users\\BlackBook Pro 17\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 10670, in main_startup File "desktop/dropbox/client/main.py", line 3231, in initialize File "desktop/dropbox/client/main.py", line 2040, in startup_low File "desktop/dropbox/client/main.py", line 1586, in safe_makedirs File "desktop/dropbox/fsutil.py", line 783, in safe_makedirs File "desktop/dropbox/overrides.py", line 165, in makedirs File "desktop/dropbox/overrides.py", line 178, in makedirs PermissionError: [WinError 5] Access is denied: 'C:\\Users\\Kimpan\\AppData\\Local\\Dropbox' I have tried unistalling, re-installing... everything and nothing works. I just can't get DropBox App to run on my computer. I need help
