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macOS File Provider: Dropbox cannot relink to existing CloudStorage folder
Application Affected Dropbox on Windows PC and iMac Sequoia Device Windows PC and iMac Sequoia Operating System/Browser (if using the web) Latest Windows, iOS 15.7.4 After a routine restart, the Dropbox desktop app lost its login state and now cannot relink to the existing File Provider folder at ~/Library/CloudStorage/Dropbox; instead the installer tries to create a new Dropbox folder. I have been successfully using Dropbox with the macOS File Provider configuration (CloudStorage location) for several months. My Dropbox folder has consistently been located at: /Users/xyz/Library/CloudStorage/Dropbox I did not reinstall the Dropbox application and I did not intentionally sign out or attempt to relink my account. The issue appears to have started after a routine computer restart, at which point the Dropbox desktop client seemed to lose its login state. When I start the app now, the first thing I see is a âWelcome to Dropboxâ message and the menu bar icon indicates that the application is âWaiting to be linked to a Dropbox account.â My existing Dropbox folder remains intact. The folder at /Users/xyz/Library/CloudStorage/Dropbox still contains all my files. The .dropbox marker file is present in that folder. All files are also visible and intact on dropbox.com. When I attempt to sign in through the desktop app, the following occurs. The app asks me to sign in with Dropbox. After signing in, the setup process shows the message âThereâs already a folder named Dropbox.â If I select âChoose Another Locationâ and point to the existing folder, the dialog says âA folder named âDropboxâ will be created inside the folder you select.â This suggests the installer is trying to create a new Dropbox folder rather than adopt the existing File Provider folder. Because of that message I have not proceeded, since it appears it would create a nested structure such as: /Users/xyz/Library/CloudStorage/Dropbox/Dropbox Currently the Dropbox icon appears in the menu bar but is greyed out and the client shows the state âWaiting to be linked to a Dropbox account.â To summarize: I was already using the CloudStorage/File Provider location successfully for months. I did not reinstall Dropbox. I did not intentionally unlink the account. The existing Dropbox folder and files are still present and intact. The client appears unable to relink to the existing File Provider folder and instead tries to create a new one. During the setup flow the client also displayed the message that the desktop app cannot sync over 500,000 files. I am not sure if this is related. However, only about 150â200k files are synced locally on my iMac. I also discovered the identical situation on my Windows PC starting at about the same time, which suggests this may be related to my Dropbox account rather than the individual devices or operating systems. Could someone advise how to safely relink the Dropbox client to the existing File Provider folder at: /Users/xyz/Library/CloudStorage/Dropbox without creating a second Dropbox folder? I rely heavily on Dropbox for daily work, so I would greatly appreciate guidance. Thank you.Dropbox installer removes my Windows Defender Firewall rule
Application Affected (Dropbox) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) (244.3.6525) Question or Issue I previously reported this issue about a year ago, but the same problem still occurs in the current version, so I am reporting it again. I am using Windows Defender Firewall with strict outbound filtering, which blocks connections that do not match an existing rule. I created a firewall rule to allow the Dropbox process. However, every time Dropbox is installed or updated, this rule is automatically removed. If the rule is removed, Dropbox cannot connect to the network because outbound connections are blocked by default in my firewall configuration. As a result, Dropbox becomes unusable until the rule is recreated manually. Steps to reproduce Create an outbound rule called "Dropbox" in Windows Defender Firewall. Configure the rule to allow the following process: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe Install or update the Dropbox desktop application with administrator privileges. Actual result The firewall rule is removed after the installation or update. Expected behavior The Dropbox installer should not remove existing user-created Windows Defender Firewall rules. Additional notes Since this rule is user-created and not managed by the installer, it should remain unchanged during installation or updates. https://www.dropboxforum.com/discussions/101001016/dropbox-installer-remove-windows-defender-firewall-rule/765999/replies/766006
Dropbox icon is not available on Tahoe 26.3.1
Application Affected Dropbox Device Macbook Pro M5 Operating System/Browser (if using the web) Apple eTahoe 26.3.1 Dropbox App Version (if using the app) Latest offline and online installers Question or Issue The GUI for DropBox / menu bar icon are not available to use. The application is running according to the Activity Monitor, but no way to open preferences etc. Been trying to make dropbox work properly for the last 2 hours. Actions taken: - Restart - Drag application to trash, and download the online installer - Restart - Quit DropBox and all associated applications using the Activity Monitor - Drag application to trash, do search through user and main libraries for anything dropbox related - Download offline installer and reinstall - Do all trashing of findable files - Go to ~/user/Library/Cloud Storage and delete Dropbox folder there - Reinstall from offline Installer - Quit Dropbox to log out from account - Run installation wizard and log back in Same problem still exists
Dropbox apt infrastructure relying on unsecure SHA1
When one update its software list with apt on Debian Trixie at least, he gets this error: Err:13 http://linux.dropbox.com/debian sid InRelease Sub-process /usr/bin/sqv returned an error code (1), error message is: Signing key on 1C61A2656FB57B7E4DE0F4C1FC918B335044912E is not bound: No binding signature at time 2026-01-16T19:39:14Z because: Policy rejected non-revocation signature (PositiveCertification) requiring second pre-image resistance because: SHA1 is not considered secure since 2026-02-01T00:00:00Z (...) Warning: OpenPGP signature verification failed: http://linux.dropbox.com/debian sid InRelease: Sub-process /usr/bin/sqv returned an error code (1), error message is: Signing key on 1C61A2656FB57B7E4DE0F4C1FC918B335044912E is not bound: No binding signature at time 2026-01-16T19:39:14Z because: Policy rejected non-revocation signature (PositiveCertification) requiring second pre-image resistance because: SHA1 is not considered secure since 2026-02-01T00:00:00Z Error: The repository 'http://linux.dropbox.com/debian sid InRelease' is not signed. Notice: Updating from such a repository can't be done securely, and is therefore disabled by default. Notice: See apt-secure(8) manpage for repository creation and user configuration details. Notice: Some sources can be modernized. Run 'apt modernize-sources' to do so. This issue was already reported in an unrelated apt issue thread (now closed for replies) in https://www.dropboxforum.com/discussions/101001016/openpgp-signature-verification-failed-with-debian-trixie-/835761/replies/842767 by steinarbâ Looks like you're signing with SHA1 and that will be forbidden by debian APT policy in a year from now. at which it was replied that Debian Trixie is not officially supported... But the support tells Ubuntu 64 bits : 18.04 ou version ultĂ©rieure please see the process to switch to SHA256 in (there might be better options since because this process is from 2016): https://github.com/mxe/mxe-apt/issues/2 and this page tells that the support for SHA1 was removed in Ubuntu in release 16.04 and https://wiki.debian.org/Teams/Apt/Sha1Removal tells that dropbox switched to SHA256 long ago. I believe that recently one of your admin switched back your apt repository signing to SHA1 which is broken on Debian Trixie but also on all Ubuntu above 16.04 so this bug lies in your "offical support". Cheers
Not getting 6 digit code to set up Dropbox on new iPad
Application Affected Dropbox Device iPad Pro Operating System/Browser (if using the web) iPad OS 26.3 Dropbox App Version (if using the app) trying to set it up on this iPad, I have it on my other devices (all apple) Question or Issue In trying to set up Dropbox on this iPad, it says to log in and then it will email my primary email a 6 digit code. I am not getting the coded and I am getting other emails from Dropbox
I get an error that the Dropbox app can't start after installing it on my Windows device.
The error file is as follows: bn.BUILD_KEY: Dropbox bn.VERSION: 243.4.6956 bn.constants.WINDOWS_SHELL_EXT_VERSION: 90 bn.is_frozen: True machine_id: fb77be58-97d3-4be1-8b70-5fb248364473 pid: 18096 cwd: 'C:\\Program Files (x86)\\Dropbox\\Client' real_path='C:\\Program Files (x86)\\Dropbox\\Client' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\Kimpan\\AppData\\Local\\Dropbox\\instance1' real_path='C:\\Users\\Kimpan\\AppData\\Local\\Dropbox\\instance1' not found parent not found dropbox_path: None not found parent not found sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\243.4.6956\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\243.4.6956\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\BLACKB~1\AppData\Local\Temp TEMP: C:\Users\BLACKB~1\AppData\Local\Temp tempdir: 'C:\\Users\\BLACKB~1\\AppData\\Local\\Temp' real_path='C:\\Users\\BlackBook Pro 17\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 10670, in main_startup File "desktop/dropbox/client/main.py", line 3231, in initialize File "desktop/dropbox/client/main.py", line 2040, in startup_low File "desktop/dropbox/client/main.py", line 1586, in safe_makedirs File "desktop/dropbox/fsutil.py", line 783, in safe_makedirs File "desktop/dropbox/overrides.py", line 165, in makedirs File "desktop/dropbox/overrides.py", line 178, in makedirs PermissionError: [WinError 5] Access is denied: 'C:\\Users\\Kimpan\\AppData\\Local\\Dropbox' I have tried unistalling, re-installing... everything and nothing works. I just can't get DropBox App to run on my computer. I need help
Can't start the Dropbox app on my new Windows device. Nothing happens.
Application Affected Dropbox Device HP generic, new, laptop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Can't really tell since it won't start Question or Issue Have been using Dropbox for years. Recently had to get a new laptop because of work issues. I downloaded the app from dropbox.com. It installs just fine. When I start it and press the login button, it very briefly starts a hidden terminal session. The terminal closes almost instantly without displaying its window (therefore I can't see what it tries to do) and then nothing more happens. It will not even display the login window (username/password). Tried reboots and starting the application with administrator privilegies. Doesn't work. No error messages. Works just fine on my other computers, but this is the one I travel with which is a problem. One thought is that the installer tries to access the Edge browser or its dependencies, which I don't have installed (optional in the EU). Please help!
Dropbox for iOS cannot be installed.
Application Affected dropbox for ios Device iphone 15 pro max Operating System/Browser (if using the web) ios 26.2ă26.2.1ă26.3 Dropbox App Version (if using the app) (for ios 460.2ïŒ Question or Issue Ios 26.2, 26.2.1, 26.3 cannot be installed. After clicking on the app store, turn around, and then return to get it. It can't be installed. I called apple customer service and replied that the application was incompatible with 26.2. I asked for help in the community, hoping to solve it.
