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I can't resume syncing after pausing indefinitely on Windows 11 (v240.4.8493).
Application Affected Dropbox Device Dell Desktop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 240.4.8493 Question or Issue I paused syncing syncing last week "indefinitely." Now, I want to resume. But there is no way to do so. The bottom text of the app window pop-up just says "Syncing paused." That text is not clickable. The drop down next to it only lets you select how long to pause for. There is no "Resume." Yes, I have restarted the app and my PC. This is insane.z
How can I sync my Dropbox files to File Explorer?
Question or Issue On my old laptop I could see Dropbox in my file explorer. After changing to a new laptop I can not find any instructions on how to do this. The more I look the more I get annoyed because there is just nowhere where I can find instructions or get help. Can anyone here help me with this?
Dropbox desktop app no longer compatible with Windows File History
Dropbox desktop app for Windows v240.4.8493 Windows 10 Pro x64 v22H2 Iâve been using Dropbox for Windows for years. Up until a few months ago, Windowsâs File History (file-versioning feature) has been indexing & backing up files in the C:\Users\<username>\Dropbox folder without issue. But recently I discovered File History stopped indexing Dropbox files back on September 26, 2025; presumably my Dropbox app auto-updated that day. I could still access Dropbox file versions from before that date, but nothing after it. To test that my File History is working correctly, I deleted my FH index and rebuilt it from scratch; it backed up everything except the contents of my Dropbox folder, despite it being clearly selected for indexing. It seems Dropbox made a change last September that prevents File History from seeing any files in the Dropbox folder at all. (Yes, I made sure all Dropbox files were made available offline with solid green checkmarks.) I know Dropbox offers its own file versioning, but free plans only have versioning for up to 30 days, which didnât help me here (I had a corrupted file, and the last good copy was older than that). And regardless of Dropboxâs versioning or other features, it shouldnât be interfering with Windows processes such as File History, since the files are still on my drive. I tried reporting this problem with Dropbox support, but all I learned was to stop using Dropbox support. So given that this is unlikely to be fixed, I wanted to report here to alert anyone who may be relying on File History for long-term versioning with their Dropbox files. (My current workaround is to use FreeFileSync to mirror my Dropbox files to a backup location that is indexed by File History.)
I accidentally deleted SyncRootManager from the Windows registry
Application Affected Dropbox Device Dell Latitude 9440 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Question or Issue To resolve an issue not related to dropbox I deleted this key in the registry: HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SyncRootManager Now Dropbox won't start. I have recreated with Key + permissions using another PC, but it seems Dropbox doesn't have the permissions to install what it needs inside this key. How can I fix this? bn.BUILD_KEY: Dropbox bn.VERSION: 240.4.8609 bn.constants.WINDOWS_SHELL_EXT_VERSION: 89 bn.is_frozen: True machine_id: 6b10792b-b8a4-4e49-9bf3-c20ac465f00e pid: 24860 cwd: 'C:\\Program Files (x86)\\Dropbox\\Client' real_path='C:\\Program Files (x86)\\Dropbox\\Client' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\ricky\\AppData\\Local\\Dropbox\\instance4' real_path='C:\\Users\\ricky\\AppData\\Local\\Dropbox\\instance4' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: None not found parent not found sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\240.4.8609\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\240.4.8609\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\ricky\AppData\Local\Temp TEMP: C:\Users\ricky\AppData\Local\Temp tempdir: 'C:\\Users\\ricky\\AppData\\Local\\Temp' real_path='C:\\Users\\ricky\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 6949, in _setup_root_for_account File "desktop/dropbox/sync_root/helpers.py", line 199, in create_root_for_account File "desktop/dropbox/foundation/futures/basic.py", line 1040, in result File "desktop/dropbox/sync_root/manager.py", line 382, in create_root File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 299, in register File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 601, in _register PermissionError: [WinError -2147024891] Access is denied
"Word is running into problems" error when trying to open Office files
Application Affected Word Excel etc Device ASUS VIVOBOOK Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) No app Question or Issue When I try to open a word or excel file I get this error Word is running into problems with the 'dropbox.officeaddin' I also face issues with files not opening occasionallySyncing the same folders after manually copying them takes forever
So I have a 150gb music library on dropbox - one main folder with many subfolders etc. I have a new PC and want that music folder and dropbox app on the new PC. I don't want to use all my internet (limited mobile data) so I manually copy the folder to an external drive then into the new PC's dropbox folder (over the top of the same one the new pc dropbox install made). Same folder structure etc on both machines. It's not uploading files - just seems to be indexing. WHHHHHYYY is it taking hours and hours to index sync this folder? It says in the app will take 15 days to sync lol. I'm having a flash back of doing this before and I had to pretty much disable dropbox and only run it at night when I was sleeping and it took weeks to finish. That was years ago I was hoping for a better experience this time around. Was there a better way to do this? Any help appreciated.Transferring files from desktop Dropbox to desktop Box - properties missings and files don't open
I can see this problem was discussed 11 years ago and a member describes the problem in a reply 10 years ago, but I still don't find the solution. I am trying to move files from my desktop Dropbox to my desktop (LU) BOX, like I have done countless of times before this. But I get a warning that the properties will not get copied with the file. I tried to ignore it but then I am not able to open the file after it has been copied into BOX. It has so far been Excel files and PNG I've tried to transfer, without luck. I would most appreciate help with this.My Windows 11 File Explorer freezes, when I take an action on my Dropbox files.
Since the upgrade of my computer on mid august, I suffer an unbearable bug with dropbox. Note that only the dropbox folder is making issues ; all options work well on the website, and that problme occurs ONLY while I'm in dropbox folder. The issue When I double-click on a subfolder, when I right-click on a file (in order to share it as a link for example) or when I replace a file (like copy/paste a new version), 90% of the time this file explorer window freezes. If I let it runs, it may or may not eventually make the action after 1 to 10 minuts. If, during this time, I open a new file explorer window and navigate into it until I reach Dropbox, the exact same problem occurs on this second window. That makes Dropbox totally unusable to me, so I consider switching to google drive instead of Dropbox after many loyal years. My workflow is badly and painly handicaped by this bug. I tried to uninstall and reinstall dropbox, to move it from a Sata SSD to an NVME SSD (and back), to update it, update windows, update nvidia drivers. I even udpated my bios. I also tried to disable my firewall. Nothing works. I readed many other users topics encountering the exact or almost same issue. I tried all suggested solutions in those posts i readed, but nothing worked for me. I'm about to give up, but maybe will you have an idea to fix this. Last chance. Hardware infos Application Affected : Dropbox Device : PC (Asrock Z890 wifi legend, Core ultra 7 265K, 48Go DDR5, RTX 4070) Operating System/Browser : Windows 11 24H2 (on NVME SSD) - Firefox. Dropbox Version : Dropbox Plus (23% of 2TB), v236.4.5918. PS : sorry for the approximative english, not native.
