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After upgrading to Windows 11, I can't search for files within my Dropbox folder
Device (Dell XPS 9320) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) v234.4.5591 Dropbox Plan (Plus) Since upgrading to Windows 11 two days ago, Windows Search (Explorer search) no longer finds files stored in my Dropbox folder. On Windows 10, I used to add the Dropbox directory to Indexing Options, and search worked perfectly — I could quickly find and open files among hundreds of thousands stored in Dropbox. Now, on Windows 11: The Dropbox folder does not appear in Indexing Options (the D: drive is listed, but not the Dropbox folder located at D:/Dropbox). The Dropbox folder seems a virtual reparse point, which Windows Search ignores. Expected behavior: Windows Search should be able to index and find Dropbox files (at least those available offline) when Smart Sync is enabled. Actual behavior: Dropbox’s Smart Sync implementation seems to prevent Windows Search from indexing the Dropbox folder on Windows 11Dropbox app on Windows 11 intermittently hangs.
Application Affected Dropbox folder and tray application Device Dell Alienware Aurora R2 Operating System/Browser (if using the web) Windows 11 24H2 and now 25H2 v235.4.5905 Question or Issue The Dropbox application has been intermittently hanging on my computer for at least 4 months. I use the app to take photos with my iPhone and regularly notice that Photos from my iPhone are not appearing in my "Camera Uploads" folder on my PC. If I create a file in the Dropbox folder, it shows the two blue arrows but makes no progress. If I right If I right-click on the Dropbox tray icon, nothing happens. If I start task manager and kill all the running Dropbox processes, then use Start -> Dropbox, everything is normal again for a while. Typically, I find it hung about once a day, although it's not after anything in particular that I remember doing -- usually when I go to look for a photo I took, I find it's not there, and the tray icon is non-responsive. I'm only using 1.35% of 2.01TB so space is not a problem. My C drive, which contains the Dropbox folder in my home directory has 273GB free out of 951GB. I believe I am running the latest version of Dropbox. There's another thread From September with a similar report and supposedly an update fixed it. I do also have OneDrive, iCloud Drive, iCloud Photos, running on my computer and the Adobe Cloud as well, although I think they handle sync differently. Any ideas as to how I might resolve this problem?
Wrong status icons showing on subfolders set to online only on Windows
Device HP Elite 8200 Operating System/Browser (if using the web) WIndows 10 Pro v22H2 ESO Dropbox App Version (if using the app) (234.4.5905) See attachment The four subfolders Year 2021, Year 2022, Year 2023 and Year 2024 are in a parent folder called "Film Archives" which is set to "online-only". The parent folder shows the correct icon, all of the thousands of subfolders within those four subfolders show the correct icon, but those four subfolders do not. They show the "Available on this device" icon. The properties for those four subfolders show "Size on disk: 0 bytes", so there cannot be any offline files in those paths causing this. When I right click any of those folders, there is no option to "Make online only" I have searched and deleted hidden and system files such as "Thumbs.db" and "Desktop.ini" but it has not made any difference. I have even tried renaming them, and creating a new folder and trasferring all the content to new folder. The new folder got the wrong icon I really need this to function correctly because users are adding content to these folders from connected workstations Does anyone have any idea how to fix this?
Telling a new installation where I want the Dropbox folder to be on Windows
Application Affected Dropbox program on PC Device (HP laptop) Operating System/Browser (if using the web) (Windows 10.) Question or Issue I have Dropbox running on an old machine. I would like to put it onto a second, new laptop, but when I install it on the new machine, I never saw any option to tell it that I have a desktop folder on the other machine, \Dropbox, under which are all the files I want to sync and back up. The newly installed version jumped right in to copying the tree structure from my Dropbox account into a default directory \Users\barry\Dropbox. I stopped it and restored things. So how can I do this? (Last time I synced a new machine, there was a similar problem, but the configuration options were accessible.) Thanks very much. BGC: drive is full due to Dropbox folder size, error when trying to move Dropbox to data drive
I'm trying to move the Dropbox folder from my Windows 11 PC C: drive to a large SSD D: data drive, but receive a "Some files can't be moved" error message every time I attempt the move, leaving the computer completely full. Help! Background - I recently noticed that photo files were not automatically appearing in the Camera Uploads, just placeholder file names, which I came to realize was because the C drive on my laptop was full, preventing further file downloads. It was full because there are ~308 GB of photos in the Camera Uploads folder on the 500 GB SSD C: drive. When I start the Move Dropbox folder command under the Sync menu of Preferences, it moves ~295 GB and then gives a "Some files can't be moved" error. I've tried it twice and now have 2 almost-full Dropbox folders (with different names) on the data drive. Any idea how to get past this impasse? Use the Advanced reinstall method with Registry edits?Laplink PCmover Win10PC->Win11PC now got 2 Dropboxes on Desktop & D'box overflowing
Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Question or Issue Earlier today used Laplink PCmover Professional to migrate from an old Win10 PC to a new Win11 PC. Generally fine but then started getting Dropbox alerts that using way too much space, which hadn't been an issue! and it appears I've now got TWO Dropboxes on my desktop. They were I think both syncing and possibly generating multiple timeline versions on server I'm guessing. Have uninstalled Dropbox from Apps, and reinstalled, and currently chosen NOT to sync anything (hence I believe the red crosses). Can't deduce a way out of this - eg do/can I somehow remove the two local Dropbox [can't find how to do that tho] and then aim to get ONE and only ONE fresh copy down. Both Dropboxes on desktop have the same properties/sizes and appear to have the same contents/folders etc. Any help greatly appreciated! Would be good to clear the new Win11 PC's dropboxes (offline/unsync'd) and then get fresh from server.
Startup error on the Dropbox desktop app
I've been using Dropbox successfully for 10+ years. Last week I started getting an error message - see below. I double checked to see if documents created on my computer are syncing to Dropbox online and my phone. They are not. I have reviewed the help desk article and added dropbox.exe to my ESET virus protection software, but it didn't help. What to do? I'm nervous that my computer will crash adn I'll lose all recent documents as they won't be backed up in the cloud. There are a few red x's in File Explorer on some Dropbox files, but only a few. Lots of files have revolving arrows as if they are trying to sync.
