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Issues with sending a large quantity of files from a computer to a Dropbox folder with Handy backup
We are having issues with sending a large quantity of file from our computer to a dropbox folder. It works for the first 50 MB, then 1 file is skipped and the other files are send without any issues We are using Handy backup 8.5 We have a professional dropbox account with no storage issues STATUS:>08:54:04 Calculating data size... STATUS:>08:54:04 About to copy 69 files with approximate total size of 69.65 GB STATUS:>08:54:04 Processing root directory "__BACKUP"... ERROR:> 12:56:08 Dropbox: uploading file failed, status code 401 WARNING:>12:56:08 The error is ignored. It looks like it’s a security / bearer issue on having the connection open to long. After the error it looks like handy backup is connecting again, but skips the previous file. Is this a question about the HandyBackup's operation or about Dropbox's security/connection settings? Thanks! Integration Affected (Handy Backup) Operating System/Browser (if using the web) (Windows 11)
Dropbox folder missing from indexed locations for searching on Windows 10
Device HP Desktop Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 238.4.6075 Syncing Status Up To Date Question or Issue I've not been able to find documents using search in my dropbox folder for a few weeks. I went to indexing options to remove dropbox from indexing and re-add it hoping it would rebuild the index. IT'S NOT THERE TO SELECT AT ALL!! I have my dropbox as a fold in Documents. When I go to C Users Myname Documents, dropbox is not there. I've right clicked the folder and in properties, went to advanced, UNCHECKED allow this folder to have contents indexed and applied that. Then I went back and checked it so they could be indexed and applied that. Dropbox is still not in the indexing options list of folders.
How to back up my Dropbox folder on an external drive?
Running Windows 11 Pro. I recently re-installed Dropbox to retrieve files still stored on the cloud. The default install put the folder location "C:\Users\michaelmunson\Dropbox" I attempted to change the folder location by going to Preferences > Sync > Dropbox folder location. I changed the location to the external drive where I wanted it to be. After a LONG time, there was a quick pop up error message that said that not all files could be transferred. (I dont know which ones and can't find a log with details.) When I open file explorer, I am still seeing dropbox in the original location (c:\users\) AND the new location (d:\dropbox\). When I check back in preferences under sync, the dropbox folder location is still showing the original (C:\users\). When I tried to do the process again to move it to the D drive, a pop up box noted that there was already a desktop.ini file on the D drive and it could not move the files. Any idea of how I can get dropbox to show up ONLY on the external drive? I ONLY want to be able to download ALL of the content to the external drive. I dont' need it to sync and don't plan on having this as a dynamic file location with new or changing files. This is simply a back up of prior files. Thanks for any help. michael
Are log files safe to delete on Windows?
There's over 200GB of 'log' files on my computer under: [Users/[user]/AppData/Local/Dropbox/logs] My Dropbox app (for desktop) is currently syncing, but I only have 20GB left on my drive and it's stopping me from working. What are the log files, and will they be cleared automatically once finished? Are they safe to delete? Thanks, -Camden
Dropbox desktop app will not stay installed on laptop on Windows 11
Dropbox app is not available after restart despite numerous re-installs, advanced reinstall, disabling firewall. App is only functional when opening and signing into dropbox website, select INSTALL DESKTOP APP and install app. OPEN DROPBOX UPON STARTUP is selected. I have also tried toggling the switch off and restarting, toggling on and restarting and repeat install process. Every time the computer is restarted, the app disappears. Lenovo ThinkPad 3 Windows 11 (updated)My Dropbox app is stuck syncing files on Windows 11 after an advanced reinstall.
Device Desktop PC Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) 237.4.5655 My desktop app has been stuck syncing for about a week. We ran out of space on our work Dropbox network (80TB used). I freed up around 20TB of space and all PC's on the network apart from mine successfully (after some time) synced the changes. Mine however was stuck at 5.5 million files syncing. I left it to do its thing for several days with no change. So I followed the "advanced reinstall" instructions on this page https://help.dropbox.com/installs/advanced-reinstall. The reinstall was successful and it seemed as though things were moving again. However for the last few days I've been stuck with between 12,000 and 16,000 files syncing. The number gradually goes up day to day. I'm working on Dropbox still, as are my colleagues so this may be why. I have to manually download my colleagues files and place them where they should be syncing before using them. When I hover my mouse over the DB icon in the system tray it says its downloading the 16k files, uploading around 40 files. But very little download up upload bandwidth is actually being used. I have a gigabit connection so I don't believe its actually doing much at all on the network. How can I fix this? We have around 60TB of files on our DB network and I have around 500GB of that synced at any given time. Thanks for any assistance!Hidden Dropbox logs folder is stuck, continually growing bigger, now beyond 300GB
Application Affected (Dropbox app & backup) Device (Optiplex 3060 i5-8500, 16GB RAM, 500GB SSD) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (236.4.5918) Question or Issue For the past few days, a folder called "log" within the dropbox system folders, specifically "C:\Users\username\AppData\Local\Dropbox\logs" is constantly growing and growing.. occupying my entire hard disk! please help.. Not sure if they're at all related, but the following points have recently changed in this computer: 1. I bought a new SSD for backup purposes, which I have set to backup by Dropbox It's 2TB, 900GB of which are occupied, it's connected over USB and it doesn't seem to actually backup.. 2. I removed Avast and installed Bitdefender instead. I was running Malwarebytes and Spybot in parallel, though these have now been removed. I have noticed that the Tray Assistant almost maxes out my CPU use, as well.. Any ideas of how to troubleshoot/resolve this? Many thanks!
"This file has been moved" error when trying to open Excel files in the Dropbox folder
Integration Affected Microsoft 365 (specifically Excel) Operating System/Browser (if using the web) Windows 11 Question or Issue One of our users started getting errors yesterday when trying to open Excel documents that are stored within the Dropbox folder. The file opens, but brings up the following error: The file has not been moved, nobody else has this problem currently. It only happens when the file is within the dropbox folder on her computer. If we copy the file to a location outside of dropbox, it's fine. Searching the internet, it seems people who use Box (which I'm assuming is similar to Dropbox), are starting to have the same problem. It was reported in their community beginning on Nov 25, 2025 and more and more people are replying to it complaining of the same issue. A few different "fixes" were suggested by their IT which did not fix the problem and yesterday they say they have determined that it's a bug related to the latest Seamless Login release from Microsoft. Just throwing this out there in case it helps the issue to be resolved with Dropbox quicker. So far, only one of our team members is having this issue. Please help.
Sharing activity in the desktop app isn't working.
Hi Team, Yesterday, for a reason that I am not sure of(the only thing we did, was add another user with access to a certain dir)...the "sharing activity" has stopped working...we are working on a shared dropbox with several people constantly updating /adding files...and now on the app, you cant see the changes being made... Its on different computers....but tried reinstalling the app, restarting etc...nothing. any help will be appreciated,
