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Forum Discussion
'Make sure Dropbox is running on your PC, then try again' error when opening files on Windows 11
Application Affected
Dropbox for PC
Device
Lenovo M60e
Operating System/Browser (if using the web)
Windows 11 Pro 25H2 with February updates
Dropbox App Version (if using the app)
244.3.6471
Question or Issue
When going to open a file under Dropbox in the Windows 11 explorer pane, we get a "Make sure Admin Dropbox is running on your PC, then try again". I can go to the taskbar icon and see the files, and the syncing. We can open the files via the web interface. "Admin dropbox" refers to the Dropbox account name. This was first noticed on Friday. I have not had any other users report this, but I am not sure if they use the file explorer as much as this person. I tried doing a new install over it, no change. Services seem to be running. Restarting does not work.
Thanks in advance!
5 Replies
- Walter
Dropbox Community Moderator
Hey RonLibrary - thanks for bringing this to our attention.
Can you try the latest stable version of the app (instead of the beta you're currently using) from this page and let me know if this persists? Just make sure to toggle off the 'early releases' from the account's settings first.
If it does, I'd appreciate a screenshot of the exact error you're getting so that I can have a look too.
Thank you!
Thanks Walter, I actually did install that exact version a few minutes ago, with no change after the reboot. I can provide a picture of the screen of the error.
- Walter
Did you install the app with admin privileges in the first place RonLibrary?
I did.
- Walter
I see, thanks for clarifying hat for me RonLibrary. Can you send me a screenshot showing the options you get when you right click on your files in the Dropbox folder?
