Logged out of the Dropbox app and back in and now I have a 'Dropbox (old)' and a 'Dropbox' folder

Hey edp4​, thanks for joining the Dropbox Community.

This seems to have happened after you chose to rename your Dropbox folder.

What is currently the location of the new Dropbox folder that was created? Is it in the same drive as your original one?

Let me know and we'll go from there.

Interestingly I had no choice.  There was a pop after I re-logged forced me to do so.  I did not choose to.  The old path was C:\Users\<my name\<company name> Dropbox.  This was renamed to C:\Users\<my name\<company name> Dropbox (old).  And now there is an empty folder C:\Users\<my name\<company name> Dropbox.  Yes they are in the exact same folder C:\Users\<my name and the exact same drive of course.

I see, thanks for providing this info, edp4.

Since syncing is currently paused, I'd suggest moving only the contents of the "Dropbox (old)" folder to the newly created Dropbox folder.

Once the move is complete and only then, you can unpause syncing and the app should only index and check for changes.

Keep me posted on how it goes.

Ok so Dropbox support thinks that somehow the fact that I have a personal box and work box that, since they were linked (whatever that means) when I logged out, Dropbox "inadvertently" (i.e. a bug) decided to "rename" my work box folder to the same name as it was before and change the original to (old).  All this makes zero sense to me.

The fix in process was to go into Prefs -> Accounts, hold the Alt key, an reset folder locations.  Interestingly they did not instruct me to delete the newly created empty box and rename the old one back.  When I asked they said "oh good idea" lol.  So in short I killed Dropbox, deleted the new box, renamed the old one back to it's original name, restarted Dropbox, and did the Alt -> reset folder locations. 

It is now re-indexing.  No idea if this is really fixed yet or not.  Reindexing takes hours or days.  So tomorrow morning it's either fine or totally screwed up.

Total waste of a complete half day of my time as I am trying to close out our fiscal year on Dec 30th.  Seems every time someone at our company touches Dropbox it's a mess.  Might be time to move on...

Update.  Re-indexing made zero progress overnight.  Right clicking Dropbox in the system tray no longer works. Dropbox was hung  Tech support had me kill Dropbox (then they claim to have killed it on my PC somehow as well) and reboot my PC .  Dropbox came alive after the reboot, asked me to login, and now back to the exact same screen that wants to rename my existing Dropbox folder to (old).  Which in theory will cause an entire duplication of all of my locally stored files.  Screenshot is the popup I get.  

Finally got tech support to do a screen share.  Seems to be a bug - but he cant get hold of anyone in engineering.

Moral of the story is - any time I log out of Dropbox and back in again it will create an entirely new Dropbox folder on my PC and try to fill it up with all the same files that I keep locally on my PC.

This may be the end of Dropbox for me.

I encountered similar problem. I chose "choose another location" then Dropbox App for Windows keep logging me out.

Hey edp4, thanks for the updates! 

I definitely see where you're coming from, and how important it is to get back syncing your work.

With that being said I was able to locate your active ticket on our system. It seems your case has been escalated to our specialized agents, therefore I believe it's best to wait for their instructions before moving further.

I deeply appreciate your patience while our team is working to resolve this. Hang tight, and they'll get back to you as soon as possible. Thank you so much! 

Hi there, czajin!

Did you manage to resolve this, or is it an ongoing issue? What is your OS, and have you tried any troubleshooting steps on your end? 

Let me know more, and we'll take it from there!

This same problem came up for me this week, and I am worried it will result in the loss of some really valuable files. Have you found a solution to this issue?

Sorry to hear that, aloom127.

Are you still having this issue?

If so, would you mind sharing some more info? For example, what exact steps did you follow to get to where you are?

Any screenshots better explaining the issue, would also be very welcome. 

Thanks!