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Logged out of the Dropbox app and back in and now I have a 'Dropbox (old)' and a 'Dropbox' folder
Application Affected Synching files Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Windows Desktop
Question or Issue Had a fun...
Interestingly I had no choice. There was a pop after I re-logged forced me to do so. I did not choose to. The old path was C:\Users\<my name\<company name> Dropbox. This was renamed to C:\Users\<my name\<company name> Dropbox (old). And now there is an empty folder C:\Users\<my name\<company name> Dropbox. Yes they are in the exact same folder C:\Users\<my name and the exact same drive of course.
- Hannah
Dropbox Community Moderator
I see, thanks for providing this info, edp4.
Since syncing is currently paused, I'd suggest moving only the contents of the "Dropbox (old)" folder to the newly created Dropbox folder.
Once the move is complete and only then, you can unpause syncing and the app should only index and check for changes.
Keep me posted on how it goes.
Ok so Dropbox support thinks that somehow the fact that I have a personal box and work box that, since they were linked (whatever that means) when I logged out, Dropbox "inadvertently" (i.e. a bug) decided to "rename" my work box folder to the same name as it was before and change the original to (old). All this makes zero sense to me.
The fix in process was to go into Prefs -> Accounts, hold the Alt key, an reset folder locations. Interestingly they did not instruct me to delete the newly created empty box and rename the old one back. When I asked they said "oh good idea" lol. So in short I killed Dropbox, deleted the new box, renamed the old one back to it's original name, restarted Dropbox, and did the Alt -> reset folder locations.
It is now re-indexing. No idea if this is really fixed yet or not. Reindexing takes hours or days. So tomorrow morning it's either fine or totally screwed up.
Total waste of a complete half day of my time as I am trying to close out our fiscal year on Dec 30th. Seems every time someone at our company touches Dropbox it's a mess. Might be time to move on...
