Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

edp4's avatar
edp4
New member | Level 2
1 month ago

Logged out of the Dropbox app and back in and now I have a 'Dropbox (old)' and a 'Dropbox' folder

Application Affected Synching files Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Windows Desktop Question or Issue Had a fun...
desktop
Folders
Setting up the apps
windows
edp4's avatar
edp4
New member | Level 2
1 month ago

Update.  Re-indexing made zero progress overnight.  Right clicking Dropbox in the system tray no longer works. Dropbox was hung  Tech support had me kill Dropbox (then they claim to have killed it on my PC somehow as well) and reboot my PC .  Dropbox came alive after the reboot, asked me to login, and now back to the exact same screen that wants to rename my existing Dropbox folder to (old).  Which in theory will cause an entire duplication of all of my locally stored files.  Screenshot is the popup I get.  

Finally got tech support to do a screen share.  Seems to be a bug - but he cant get hold of anyone in engineering.

Moral of the story is - any time I log out of Dropbox and back in again it will create an entirely new Dropbox folder on my PC and try to fill it up with all the same files that I keep locally on my PC.

This may be the end of Dropbox for me.

czajin's avatar
czajin
New member | Level 2
1 month ago

I encountered similar problem. I chose "choose another location" then Dropbox App for Windows keep logging me out.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi there, czajin!

    Did you manage to resolve this, or is it an ongoing issue? What is your OS, and have you tried any troubleshooting steps on your end? 

    Let me know more, and we'll take it from there!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!