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I didn't get the 100GB promo space through Acer Jumpstart.
Dropbox Plan (Standard) Device (Acer Predator) Operating System/Browser (if using the web) (Windows 11) So, I claimed Dropbox Storage through Acer Jumpstart Dropbox Promotion 100GB in my account but it only showing me 2GB storage only. Why ?
The behavior of Dropbox tray Icon is completely wrong on Windows 10
I can't believe this problem has not been addressed since 10 years ago, and also it get worse with the recent UI revamp of the user interface. All app having a tray icon agent should follow a well-defined behavior when interacting with the user, depending on mouse gesture: Right Mouse Button Expected behavior Show a contextual menu for selecting options Current behavior It opens a popup window, user need to press CTRL+LMB to see the menu Left Mouse Button (single click) Expected behavior Show a popup form if applicable Current behavior A form is shown, then it is hidden, then it is shown again flashing Left Mouse Button (Double click) Expected behavior Execute a default action Current behavior If both open the dropboox root folder AND flash the main form on and off Please, it's time to address this issue, comeon dropbox. Right mouse button should show just the contextual menu Left mouse button should show the control form, with toggle, but without flashing on/off Double click should just open the root folder, without showing the form It's all about very wrong tray icon behavior at this time.
My Dropbox app is stuck syncing files on Windows 11 after an advanced reinstall.
Device Desktop PC Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) 237.4.5655 My desktop app has been stuck syncing for about a week. We ran out of space on our work Dropbox network (80TB used). I freed up around 20TB of space and all PC's on the network apart from mine successfully (after some time) synced the changes. Mine however was stuck at 5.5 million files syncing. I left it to do its thing for several days with no change. So I followed the "advanced reinstall" instructions on this page https://help.dropbox.com/installs/advanced-reinstall. The reinstall was successful and it seemed as though things were moving again. However for the last few days I've been stuck with between 12,000 and 16,000 files syncing. The number gradually goes up day to day. I'm working on Dropbox still, as are my colleagues so this may be why. I have to manually download my colleagues files and place them where they should be syncing before using them. When I hover my mouse over the DB icon in the system tray it says its downloading the 16k files, uploading around 40 files. But very little download up upload bandwidth is actually being used. I have a gigabit connection so I don't believe its actually doing much at all on the network. How can I fix this? We have around 60TB of files on our DB network and I have around 500GB of that synced at any given time. Thanks for any assistance!
Hidden Dropbox logs folder is stuck, continually growing bigger, now beyond 300GB
Application Affected (Dropbox app & backup) Device (Optiplex 3060 i5-8500, 16GB RAM, 500GB SSD) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (236.4.5918) Question or Issue For the past few days, a folder called "log" within the dropbox system folders, specifically "C:\Users\username\AppData\Local\Dropbox\logs" is constantly growing and growing.. occupying my entire hard disk! please help.. Not sure if they're at all related, but the following points have recently changed in this computer: 1. I bought a new SSD for backup purposes, which I have set to backup by Dropbox It's 2TB, 900GB of which are occupied, it's connected over USB and it doesn't seem to actually backup.. 2. I removed Avast and installed Bitdefender instead. I was running Malwarebytes and Spybot in parallel, though these have now been removed. I have noticed that the Tray Assistant almost maxes out my CPU use, as well.. Any ideas of how to troubleshoot/resolve this? Many thanks!I've renamed my file, but the desktop app still says it can't sync it, even though it has.
Application Affected Dropbox Desktop Windows 10 Device Windows 10 on Xeon E5 Operating System/Browser (if using the web) Windows 10.0.18363.1256 Dropbox App Version (if using the app) 237.4.5655 Question or Issue Dropbox for Windows has this weird habit of declaring some files unsyncable. Despite them being valid Windows (and Linux) filenames, and despite them normally syncing, some just refuse. In this case, ROMÂNIA.pdf (that is capital A with circumflex, aka ACIRC, or 196 ASCII as far as I can tell). So, it claims to have a sync issue. When the help pops up, it claims that invalid characters can't be in the name (they aren't), and I went through the list. It's a standard file character ban. Slashes, colon, pipe, start, etc. The page indicates nothing in the file name. Eventually, I decided it's easier to just contact the person with the file and obtain the permission to just rename it (common use file), which I did, ROMÂNIA.pdf got renamed to "ROMANIA.pdf". This synced successfully (file has green check). HOWEVER. The error stays. When the attached screen is open, it flickers to the animated rectangle and back, as if it is trying to sync the file. It can't. Not when the file was there, not when it's gone. When trying to "view file" it just opens "My computer" before and after the rename, it was never helpful, I don't know why. There is no button to ignore or dismiss the error and it's stuck. This is a high availability system, no I did not restart or update the system. Dropbox updates as complained. A quick Google shows that 237.4.5655 is stable release from Nov 2025. So that works. Filesystem path to the file is 105 characters long, plus a backslash and the file name 117. So that's not it. There are no disk errors. I attempted to recreate the file where it was, and in lower and upper case, deleted, moved it and it syncs just fine. Whatever it was, it wasn't the name, despite the error message. My best guess, seeing how the error is stuck and the path doesn't open is that maybe the file was named something like ROMÂNIA/.pdf or something illegal, that threw an error, and when corrected it stuck somehow. Basically, the bug being the error message not the file. So, any ideas? Why the sync not happening? Why is the "view file" unhelpful? Why is the error not going away?My files appear to be empty after editing
Hello, I'm on an ASUS Zenbook running Windows 11. I have a shared dropbox folder that constantly has files getting wiped/copied (when they get copied they are empty) showing up on the dropbox. It always shows me editing the file and its usually multiple at the exact same time. All the files have nothing in them and instead are blank. I know you can restore the file but its been happening for months and across multiple different shared folders and its honestly a headache to fix. Help appreciated, thanks in advance.Dropbox options not appearing when right clicking in Explorer on Windows 11
I am running latest versions of Windows 11 and Dropbox using just a single Dropbox account login. When I go into File Explorer, the right click option to see Dropbox has disappeared. I read a few of the possible solutions on this site, especially the one about max 15 Overlay Identifiers and the suggestion to move the options around to ensure Dropbox appears inside the first 15 in the Registry list. However, if you look at below, OneDrive is using positions 1-7 and Dropbox is using 8 to 17. I am not sure how to manage this without causing problems with OneDrive. Any help will be very much appreciated!
