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bege's avatar
bege
New member | Level 2
1 month ago

Unexpected error when attempting to view settings in Dropbox Replay

I cannot seem to access my Dropbox Replay settings. I'm on the trial version, but I wouldn't think that would make a difference.

When I click on Settings, it gives me this message...

 

5 Replies

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  • bege's avatar
    bege
    New member | Level 2
    1 month ago

    I've tried that, and on my iOS iPhone, with no success.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 month ago

      Hey bege!

      I just reached out via email, in order for us to have a closer look and investigate together. Reply back to me, and we'll take it from there.

      Thanks! 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey there bege - thanks for letting us know about this.

    Can you please clear your browser's cache and/or try another browser and let me know if you get the same results?

    Thank you!

    • bege's avatar
      bege
      New member | Level 2
      1 month ago

      Nope - cleared cache and tried Safari and Chrome. The same results... "Unexpected Error"

      Any other suggestions?
      Thanks

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 month ago

        If it persists on an incognito/private browsing window with no extensions or plugins running as well please let me know and we'll take it from there bege. 

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