We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

jolkadre's avatar
jolkadre
Explorer | Level 4
7 years ago

Job reached maximum retry attempts

When I try to upload a PDF in gmail, I get error "Job reached maximum retry attempts". 

 

How I can fix it?

  • Hey all,

     

    Quick update on this. We've made some changes on our side that should improve the success rate for saving files to your Dropbox via the Gmail Chrome addin. The underlying cause behind the degradation in performance appears to be caused by an issue with attachment links that Gmail is providing us, so we've reached out to them to try and resolve this fully. 

     

    As always, once I have more information to share I'll loop back here with an update!

     

    Frank

  • Dallas645's avatar
    Dallas645
    Helpful | Level 5

    My dropbox is no longer syncing with my Gmail account. I keep getting the error "Job reached maximum retry attempts" I have tried deleting the extension and reinstalling it a couple of times, but it's still not working.  Is there anyone that can help me with this? I rely on this for my business. 

  • Elekter52's avatar
    Elekter52
    New member | Level 2

    Keep getting the error: "Maximum job attempts reached" when trying to add attachments to my DropBox from email.

    • Elekter52's avatar
      Elekter52
      New member | Level 2

      the save button disappeared ... it is not possible to save files to folders from G mail

    • Elekter52's avatar
      Elekter52
      New member | Level 2

      the same problem on the phone. In the Android app, the save button disappeared

      • Norah's avatar
        Norah
        Icon for Dropbox Staff rankDropbox Staff
         
        Hey Elekter52, welcome aboard to Dropbox Community!
         
        A screenshot of the error message: Maximum job attempts reached” while you try to add attachments to your Dropbox from your email would be very helpful. 
         
        Regarding the Save button” you are referring to, have you tried right clicking on the attachment and then Save it? 
         
        Looking forward to your reply!
  • lp2's avatar
    lp2
    Explorer | Level 3

    I have a Gmail email account and recently got the dropbox feature where I am supposed to be able to just share it from the email into a dropbox file, but I keep getting the "Job reached maximum retry attempts" error. It will do it on smaller things (like one thing) but if there are multiple items it gives me the error. Please advise!

     

     

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II

      lp2 I've merged your post into another thread regarding this issue. Please try Frank_S's suggestion above, and reply back is you still have a problem.

  • BobatEEBoston's avatar
    BobatEEBoston
    New member | Level 2

    I always get emails with attached documents and I click on the Dropbox, open box icon, and hit save to proper files. They do not SAVE and give message "Job reached maximum retry attempts."

    • JewelsW's avatar
      JewelsW
      Explorer | Level 4

      I am having the very same issue, beginning just a couple of days ago after using the plugin for over a year. Tried the clearing the cache and cookies, updated my version of Chrome, uninstalled and reinstalled the Dropbox for Gmail app...still not working. Has this issue been resolved? Please share. Thanks!


      BobatEEBoston wrote:

      I always get emails with attached documents and I click on the Dropbox, open box icon, and hit save to proper files. They do not SAVE and give message "Job reached maximum retry attempts."


       

      • dsp's avatar
        dsp
        New member | Level 2
        I've tried deleting and reinstalling Chrome with all cache and cookies deleted. The problem became so annoying that I switched to using Mydrive rather than dropbox. Too busy to spend hours solving this obviously growing problem.
  • mitchy's avatar
    mitchy
    New member | Level 2

    we are getting a "max number of retry attempts failed" message when uploading docs from gmail to dropbox. HELP

  • DIANE C.14's avatar
    DIANE C.14
    Explorer | Level 4

    Has there been any resolution to this issue.  I continue to have no ability to open Gmail, select an attachment, select SAVE TO DROPBOX.  I receive the message "saving to Dropbox" then "Maximum retry attempts" message.  Nothing was saved.  

  • Cleanliving's avatar
    Cleanliving
    New member | Level 2

    I have received "max retry attemps failed" message. How do i fix it.

     

    • 310EI's avatar
      310EI
      Star | Level 17

      Cleanliving wrote:

      I have received "max retry attemps failed" message. How do i fix it.


      Hello, Cleanliving...

       

      Are you referring to trying to Login to your Dropbox account unsuccessfully?  If so, you can click here to reset your password.

       

      If above isn't of any help to you, then we need more specifics so we can better assist you.

  • gcorvin's avatar
    gcorvin
    Helpful | Level 6

    same problem here - I get the "maximum retry attempts error" whenever trying to use the gmail extension in chrome."  worked fine until week or two ago, now doesn't work on either my work or home PC.

  • jhumn's avatar
    jhumn
    Explorer | Level 4

    It used to be just PDF files. Now it doesn't save Word document . . . .

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      Hey jhumn - Welcome to our Community!

       

      I am sorry to hear about this, would you mind sharing a screenshot of the error you get in order for us to have a further look into this? 

       

      Thanks!

      • Matt173's avatar
        Matt173
        Explorer | Level 4

        It worked for a few days when I updated my chrome browser but now it doesnot. Looks like dropbox is trying to fix it as per response when trying to down load

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!