Forum Discussion

alex b.38's avatar
alex b.38
New member | Level 1
10 years ago

Android Api get thumbnail from video

Hi, I wish to get thumbnail from videos with sDbxClient.files().getThumbnail(metadata.getMetadata().getPathLower()) And it always throw me  com.dropbox.core.v2.files.ThumbnailErrorException: ...
API
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 years ago

The unsupported_image error means "The image cannot be converted to a thumbnail." 

It sounds like you're trying to get thumbnails for videos specifically, but unfortunately that's not currently supported. We'll consider it a feature request though.

About Dropbox API Support & Feedback

Node avatar for Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!