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romp94's avatar
romp94
Explorer | Level 4
7 years ago

Chooser 500 error when selecting many files

When using the Dropbox Chooser in our web page, it appears that when a user selects around 300 files or more, the Chooser window throws a 500 error.  The javascript console in the Chooser window say...
API
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Thanks for the report! We'll look into it. I don't have a workaround to offer unfortunately though.

  • romp94's avatar
    romp94
    Explorer | Level 4
    7 years ago

    Thanks Greg. Were you able to reproduce the issue? This would be a big help for our app.

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 years ago

      I have been able to reproduce the issue. This is open with engineering, but I don't have a timeline for a fix unfortunately.

      • amanuelcomp's avatar
        amanuelcomp
        New member | Level 2
        6 years ago

        Hi Greg,

        I'm still getting the same problem. When selecting 3,000 files (every file is .txt file and have only 55 bytes), I'm getting the below error message.

        Do you know when this will be fixed? What is the maximum number of files allowed by the chooser? What is the maximum total size allowed by the chooser?

         

        Error (500)

        Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our Help Center and forums for help, or head back to home.

         

        1. Request URL:
          https://www.dropbox.com/dropins/share
        2. Request Method:
          POST
        3. Status Code:
          500
        4. Remote Address:
          162.125.8.1:443
        5. Referrer Policy:
          origin-when-cross-origin

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