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christechlib's avatar
christechlib
Explorer | Level 4
3 years ago
Solved

Failed to Load Request Error when using Chooser API

We use the Dropbox Chooser API and have recently started having a problem with it (as of yesterday evening). Now when the user selects a file from the Chooser pop-up then clicks "Choose" to confirm their selection, an error appears saying "Failed to load request". The pop-up window does not close and nothing is returned to our app.

 

Nothing about our code has changed in a long time that I'm aware of. I have confirmed that our app has the appropriate permissions in the App Console, and our API key is correct. Was there something that changed on Dropbox's end that would cause this to start happening? It happens in all browsers we've tried it in (Chrome, Edge, and Safari on Windows 10, macOS, and iOS)

API

16 Replies

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  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the report! We'll look into it.

     

    Can you also the share the options you're using with the Dropbox Chooser for reference? Thanks in advance!

  • christechlib's avatar
    christechlib
    Explorer | Level 4
    3 years ago

    Thanks for the response! The only option we're passing is a custom success function which just takes the returned files and does app-specific logic with them, and the multiselect option is set to true. Everything else should be the default.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks! I'll follow up here once I have an update on this.

  • Carol V's avatar
    Carol V
    Explorer | Level 4
    3 years ago

    We are having the same problem (as of yesterday afternoon)  When trying to upload a file to a client Wealthbox, everyone gets the "failed to load request" and I have tried going through Wealthbox....they say it is a Dropbox issue.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Carol V Thanks for the note. Yes, we have identified an issue with the Dropbox Chooser. The team is investigating. I'll reply here once I have news.

  • Raza_support's avatar
    Raza_support
    Explorer | Level 4
    3 years ago

    We are having the same issue with our connection on Monday.com, this issue started yesterday in the late afternoon. 

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    The team has created a fix for this issue. I'll follow up here once the fix is deployed.

  • Slykiwi's avatar
    Slykiwi
    Explorer | Level 4
    3 years ago

    Ditto - having the same issue for our users as well.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    This should be fixed now. Please let us know if you're still seeing any issues.

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