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cesdewar's avatar
cesdewar
Explorer | Level 4
7 months ago

CloudRail - Dropbox - Missing client_id

Dropbox login via API has just started failing again with new symptoms (dozens of my users reported failures on logging in). After logging in, and solving the "video puzzle" the log in button appears...
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

cesdewar​ It sounds like my reply from 5/7 didn't make it to you. I've copied it below for reference:

Thanks for following up. Your reply was caught by a spam filter; I've now recovered it.

It looks like you're processing the OAuth app authorization flow in a web view in your app. Can you also try it out in the system web browser itself on the device and let me know if the issue does or doesn't reproduce there as well, and also let me know the name and version number of that system web browser? Thanks!

cesdewar's avatar
cesdewar
Explorer | Level 4
7 months ago

OK - one of my users found your problem. your new update that you posted in May 2nd, NOW REQUIRES 2-FACTOR AUTHENTICATION be set for logging in via the API. It would be really nice if this update at least MENTIONED that was the issue instead of just cycling back to the login button with no indication whatsoever as to what the problem was (when clearly the program internally knew precisely what the issue was).

I have tested this, and sure enough, on setting 2-factor authentication, and providing the code, it now proceeds to login without problems. 

But this new requirement only appeared on May 2nd, 2025, and only on Android phones logging in via the API (logging in via API on Windows apparently still does not require this). If there was just some notification when new updates are posted, that would be helpful. And it would be even nicer if you could restore the original login WITHOUT requiring 2-factor authentication and let the user decide for themselves if they want to burden themselves with an extra, authentication step every time they access Dropbox to use Pimlical's AutoSync for improved security.

Regards,
CESDewar.

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