We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Linda333
3 years agoExplorer | Level 3
Docs not loading for Customers
Hi We are having issues with Customers not being able to load docs. Initially we thought it was a token issue in the database. However it looks as though it is the number of calls being made - 2...
Здравко
3 years agoLegendary | Level 20
Linda333 wrote:...
Is there a limit?
...
Hi Linda333,
There is not explicit limit, but on heavy load API handlers may refuse execute some requests. Even more, since change requests to particular namespace are serialized: if there is some request already executing on the namespace you're trying to access, your request may gets delayed and rejected too. Such requests can come from your own application or any other application accessing the same namespace. It's impossible to predict if/when such thing will happen and should be ready to handle the situation if/when happens.
Linda333 wrote:...
Any suggestions as to how to resolve please?
...
There are 2 directions to solve this. First is to decrease probability such thing to happen. Decrease the number of changing call to Dropbox as much as possible. Changing call is a call that in fact changes the structure and content of account folder' tree. So, if you have multiple uploads or moves or copy etc. operations at the same time, don't execute it sequentially, but batch them - there will be one changing call per batch, so decreased probability for calls conflict. Second thing, you can do, is to handle the same call after reasonable delay. Usually such a delay is noted in the error response (as a header) and when so, follow the time delay there. When such delay is missing in response, do exponential back off.
Hope this gives directions
About Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!