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Linda333
3 years agoExplorer | Level 3
Docs not loading for Customers
Hi We are having issues with Customers not being able to load docs. Initially we thought it was a token issue in the database. However it looks as though it is the number of calls being made - 2...
Greg-DB
Dropbox Community Moderator
3 years agoLinda333 That's correct, the Dropbox API does have a general rate limiting system that applies to all account types, but we don't have specific rate numbers documented for that, and we cannot increase the limits for any particular app, user, or team. Apps should be written to handle these rate limit responses automatically. Also note that not all responses with a 429 or 503 status code indicate explicit rate limiting, but in any case that you get a response with 429 or 503 status code the best practice is to retry the request, respecting the Retry-After header if given in the response, or using an exponential back-off, if not. I recommend referring to the error documentation and Error Handling Guide for more information.
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