Forum Discussion

David D.18's avatar
David D.18
Explorer | Level 3
7 years ago

DROPBOX: (7) Failed to connect to api.dropboxapi.com port 443: Connection refused

I am trying to connect a wordpress back up plugin -- BackWPup to dropbox. I have several webhosts and  it has not been a problem. However on a recent attempt to authorize the application it was rejec...
API
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Thanks for the additional information. From your description, it sounds like your web host would be your network administrator this case.

It does sound like there's an issue with that particular web host, since your other ones are working, or at least a networking issue on the path between that particular web host and the Dropbox servers.

If you'd like, I can ask our team to check if there's anything they can see that would be causing this (though I can't make any promises as to what they'd be able to find or fix from our side). In that case, open a ticket here and supply the output of the following from the affected host: 

Mac/Linux:

traceroute api.dropboxapi.com

Windows:

tracert api.dropboxapi.com

 

David D.18's avatar
David D.18
Explorer | Level 3
7 years ago

Thank you.  I will forward the tracert request to the webhost. 

Update: I heard back from the backWPup plugin developer with this response:

hmm, so in this case, you have to contact Dropbox support and ask them why they blocked your IP.
Sorry but that all I can help you now 
For now, I would suggest you use another backup destination like FTP, AWS S3 or Google Drive(pro version)

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Thanks! We'll follow up on your ticket.

    • David D.18's avatar
      David D.18
      Explorer | Level 3
      7 years ago

      Hello Greg and thank you.

      I have just advised my hosting comapny about the tracer to get this reply:

      This should be resolved now.
      So please have a try again.

      I can now connect but I'm now having other transfer issues (which backwpup suggests is a network issue).  I am not happy with the hosting company for dismissing my question out of hand and placing the blame elsewhere.

      I have asked the webhost for an explanation and if they have the decency to reply I will post here in case other people have a similar issue. My apologies for wasting your time.

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