Forum Discussion

mikemcrae25's avatar
mikemcrae25
New member | Level 2
2 years ago

Dropbox API: Connection broken: IncompleteRead

Hi everyone, I am using the API to zip and download folders each with 1000 .jpegs in them (approx 4GB - 5GB). Historically this has been no issue. In the last week however, I have started receiving...
API
DB-Des's avatar
DB-Des
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi denseishin 

I'll be happy to look further into this issue for you, please reply with:

  • the name and version number of the platform and SDK/library you are using, if any
  • the steps to reproduce the issue, including relevant code snippet(s), but don't
  • include any access or refresh token(s)
  • the full text of any error or unexpected output

 

Could you also confirm if requests are failing after a specific amount of time? And if so, how long is that?

denseishin's avatar
denseishin
New member | Level 1
10 months ago
  • Python 3.8.10 on Ubuntu 20.04 with the Python dropbox package version 11.36.2

code snippet:

   def __init__():
       self.dbx = dropbox.Dropbox(API keys etc. here)
   def download(self, info: dict):
        dbx_path = info["path"]
        self.logger.log(logging.INFO,f"Downloading {dbx_path}")
        noroot = dbx_path.lstrip('/')
        dl_path = self.dl_path / pathlib.Path(noroot)
        dl_path.parent.mkdir(exist_ok=True, parents=True)
        metadata = self.dbx.files_download_to_file(str(dl_path), dbx_path)
        return metadata

INFO:dbx_downloader:Downloading (file name redacted)
INFO:dropbox:Request to files/download
ERROR:modulenameredacted:('Connection broken: IncompleteRead(54876571369 bytes read, 78618595296 more expected)', IncompleteRead(54876571369 bytes read, 78618595296 more expected))

I couldn't test for the amount of time yet

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