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barryplum's avatar
barryplum
Explorer | Level 3
4 months ago

Dropbox App created with one account, but seems to be identifying as a different account

I've created an app with a dedicated account that our administrator set up for me.  The app works great.  I've set up Salesforce to connect to the app using an Auth. Provider and Named Credentials.  ...
DB-Des's avatar
DB-Des
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hi barryplum​ 

An 'invalid_root' error message indicates that the call failed because the namespace ID specified as "root" for the call in the "Dropbox-API-Path-Root" header is invalid for the specified account.
 
In order to operate on a particular account while specifying the "Dropbox-API-Path-Root" header, you need to supply a valid value for that particular account. To get the correct root information for any particular account, you can first call the /2/users/get_current_account endpoint, without the "Dropbox-API-Path-Root" header. 
 
Note that the root namespace for an account can change, e.g., due to team changes, so apps should be written to catch and handle such errors. You can find more information in the Path Root Header Modes documentation.
 

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