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bhargav_raj's avatar
bhargav_raj
Explorer | Level 4
3 years ago
Solved

Dropbox chooser integrated with a react webapp not working when opened in chrome ios mobile, ipads

Dropbox chooser is integrated with react web application. Its working fine when opened on desktop and android devices. But its not working when application is opened in chrome browser in ios device(m...
API
  • Scott-DB's avatar
    Scott-DB
    3 years ago

    I was able to reproduce the error on my device, so given that the Chooser page works on your device, it does appear to be something with how the website is set up.

     

    Could some other script you have loaded be interfering with how the Chooser determines if it is running on supported browsers? You might try removing in particular anything that affects the `navigator.userAgent` value or is related to mobile. Or you could try removing libraries in development until you find the culprit.

bhargav_raj's avatar
bhargav_raj
Explorer | Level 4
3 years ago

Please try opening the below url in any ios device
mysite 

 

I have tested in many ios devices. Please test it on iPhone 14 (v16) , chrome (92.0.4515.90).

When i tried to open the chooser page on the same device it worked fine. 

Am i missing some configuration or please let me know what can i do about this.

 

Thank you

Scott-DB's avatar
Scott-DB
Icon for Dropbox Staff rankDropbox Staff
3 years ago

I was able to reproduce the error on my device, so given that the Chooser page works on your device, it does appear to be something with how the website is set up.

 

Could some other script you have loaded be interfering with how the Chooser determines if it is running on supported browsers? You might try removing in particular anything that affects the `navigator.userAgent` value or is related to mobile. Or you could try removing libraries in development until you find the culprit.

  • bhargav_raj's avatar
    bhargav_raj
    Explorer | Level 4
    3 years ago

    Thank you Scott-DB for the quick solution. The issue is due to multiple dropbox scripts getting loaded. Issue is now fixed.

     

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