Forum Discussion

Standa Fy's avatar
Standa Fy
Explorer | Level 4
2 years ago

Embedder fails to load

Hi, I am using the embedder in Angular application and unreliably(and with no clear pattern I can see) it fails to load data. I can see that the iframe is created in the element after the embed func...
DB-Des's avatar
DB-Des
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Standa Fy,

 

Just wanted to provide you with an update.

 

After thorough testing, we were able to replicate the issue have described. However, it appears that the problem is isolated to the Chrome browser.

 

During our tests, we found that the issue could not be reproduced in other browsers, such as Safari and Firefox, where everything functioned as expected. This suggests that the issue is likely specific to Chrome.

Standa Fy's avatar
Standa Fy
Explorer | Level 4
2 years ago

Hi DB-Des,

yes the domains are added and the functionality works as expected save for the random occurrences of the problem described.

Yes as I wrote the problem manifested for me only in Google Chrome which is however largest by marketshare. Now that you have confirmed the issue what have you decided will be the resolution, if any?

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Standa Fy Thanks for providing the sample. I also tried this out and was able to reproduce the issue with your sample in Chrome. When inspecting the relevant request in the developer tools in Chrome, I see the request does receive a response, including a successful status code (200) and headers. When attempting to view the response body, Chrome instead shows an error "Failed to load response data: Request with the provided ID does not exists", which seems unexpected, since the request does exist (as Chrome is already showing the relevant request information).

     

    From what we've found so far, there doesn't seem to be a failure on the Dropbox side, so I'm afraid there isn't anything we can fix for this on our side. It appears to be an issue in Chrome around the request/response handling in this sort of scenario.

  • Standa Fy's avatar
    Standa Fy
    Explorer | Level 4
    2 years ago

    Hi Greg-DB,

    okay, thank you for the response.

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