Forum Discussion

BlueskyCan's avatar
BlueskyCan
New member | Level 2
8 years ago

Error message: The app has reached its user limit

Hello, I know this question has been answered before, but my issue is not resolved. The app is in development, number of max users allowed are 500. I am the first tester. I get the error message "...
API
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
That error message indicates that the app is at its user limit and can't be linked to more accounts. The solution to that is to increase the limit or apply for production:

https://www.dropbox.com/developers/reference/developer-guide#production-approval

The first screenshot you provided doesn't look like an app at its user limit though. Are you sure you're using the app key for that particular app in your code?
BlueskyCan's avatar
BlueskyCan
New member | Level 2
8 years ago

Thanks Greg. I asked the developer and he was using his key not mine. Hence the issue was. Now it has been fixed. Thanks a lot

About Dropbox API Support & Feedback

Node avatar for Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!