Forum Discussion

sanjeev_hansanur's avatar
sanjeev_hansanur
Explorer | Level 4
4 years ago

Exception in 2/files/download: "unsupported_file"

We are trying read content of paper file, getting below exception com.dropbox.core.v2.files.DownloadErrorException: Exception in 2/files/download: "unsupported_file" at com.dropbox.core.v2.files.D...
API
sanjeev_hansanur's avatar
sanjeev_hansanur
Explorer | Level 4
4 years ago

Similarly we are facing issue for docx,paperT and shortCut

mansi2821's avatar
mansi2821
Explorer | Level 4
4 years ago

is there any updates i am facing the same issue

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    4 years ago
    mansi2821 wrote:

    is there any updates i am facing the same issue

    Hi mansi2821,

    What you mean "the same issue"? 🤔 Have you meet some file you can neither export nor download? What is this file type, if any, and what you are seeing on the corresponding metadata (is the file marked as downloadable there)? 🧐

    • mansi2821's avatar
      mansi2821
      Explorer | Level 4
      4 years ago

      hy Здравко 

       

      What i meant is i have paper doc in my dropbox account and when i try to download those documents using dropboxClient.Files.DownloadAsync()

      i am facing error 

       

      System.AggregateException: One or more errors occurred. ---> Dropbox.Api.ApiException`1[Dropbox.Api.Files.DownloadError]: unsupported_file/..
      at Dropbox.Api.DropboxRequestHandler.<Dropbox-Api-Stone-ITransport-SendDownloadRequestAsync>d__15`3.MoveNext()
      --- End of inner exception stack trace ---
      at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
      at InfinniumDropBoxConsumer.Business.InfinniumDropBoxConsumer.DownloadFile(DocumentDetailFromConnector documentDetail, Boolean dataInsight, DateTime modifiedDate, Int32 retry)
      ---> (Inner Exception #0) Dropbox.Api.ApiException`1[Dropbox.Api.Files.DownloadError]: unsupported_file/..
      at Dropbox.Api.DropboxRequestHandler.<Dropbox-Api-Stone-ITransport-SendDownloadRequestAsync>d__15`3.MoveNext(); Request Id: eda9da2f079140abbcf8c81f907debd9<---

       

      is there a way i can download these documents 

      • Здравко's avatar
        Здравко
        Legendary | Level 20
        4 years ago
        mansi2821 wrote:

        ...

        is there a way i can download these documents 

        You didn't post particular file metadata, but file type, you're referring to, is not usually downloadable, so:

        Direct download - No.

        Export - Yes. 😉

About Dropbox API Support & Feedback

Node avatar for Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!