When the Documents Tab is clicked a "Script-thrown exception” error message is shown (screenshot below). This is only occuring for some users. [image removed]

Hi there, I removed the image since there were some private details on there. Would it be okay if we reach out to the email address associated with your forum profile to assist further on this matter?

Script-thrown exception - Salesforce Documents

15 Replies

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Jay
Dropbox Community Moderator
7 years ago
Hi there, I removed the image since there were some private details on there.

Would it be okay if we reach out to the email address associated with your forum profile to assist further on this matter?
Icervantes
New member | Level 2
7 years ago
yes it would be!
Preferred
Explorer | Level 3
7 years ago
Hello,
Can you assist me with syncing my Dropbox with Salesforce? I'm getting this error. Script-thrown exception
Jay
Dropbox Community Moderator
7 years ago
Hi Preferred, could we contact you at your forum email address to assist further?
sutch3
New member | Level 2
7 years ago
I'm having the same issue, where can I see the resolution for this? Just happened when our account came up for renewal.
Cheers, Ben
Jay
Dropbox Community Moderator
7 years ago
Hi Ben, thanks for the message. I can see that you’ve already sent a support ticket to the team.

I’ve prioritized it in order to expedite matters on your behalf.

Additionally, if any other user experiences this message, please message the team directly from the support page here.
saas
Explorer | Level 3
7 years ago
Can the solution to this please be publicized?
Kourt
New member | Level 2
7 years ago
Hi, can you please help me with he same issue? we need the solution to be public!
Jane
Dropbox Staff
7 years ago
Hey Kourt, while all similar reports are currently being reviewed by our team specialists, I understand your need & I’ll make sure to update the thread once I have more info to share on this matter.

Following your post here, I ran a search on my end & I could see that you’re now discussing that with our team expert & they’ve now sent you a brief message back on this error message. Have you received their reply by any chance?

From there saas, as I’d like to expedite matters for you as much as I can on my end, I’ve sent you a brief message through our Official Support channel, just in order to check back on the info I have on file on my tools. I look forward to hearing back from you on this correspondence.

Thanks to both for checking with us on the Dropbox Community!
Net4nel
Explorer | Level 4
6 years ago
Hi All,

I created an automation to create and grant group permissions to dropbox folders upon creation of salesforce records.

Everything works fine, the program runs and the logic works.
The only issue i have is - dropbox folder that has specific group permissions (accessibility only for specific dropbox's groups) cannot be accessible via salesforce's object layout, i'm getting a 'script-thown' exeption while trying to access it.
(From dropbox - i can enter the folder without any problem).

[Screenshot below]

Help will be appriciated.

Thanks!