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Error Messages

108 Topics

"Can't open file" error for the Microsoft Excel files on my iPad.
I cannot open Excel files on my iPad for the last few weeks. I get the error message: "Can't open file. Sorry, something went wrong and [document] can't open. The error doesn't happen on my iPhone or Desktop; only the Microsoft Excel files seem affected. I'm up to date with iPad software and Dropbox app. I would appreciate help.
Solved
Martie
7 months ago Place Integrations
1KViews
0likes
26Comments
I'm getting an error in Microsoft Exchange when saving an attachment
Yesterday (05/12/20225) I started the Dropbox professional subscription trial. I had the free subscription prior to yesterday's move to the professional subscription. When using the Dropbox MS Exchange App to save an email attachment I'm getting the following error message: "Something went wrong. Please reload the add-in." However, I'm having no problem using the Dropbox MS Exchange App to share a file to an email that I'm creating. I'd like to be able to use Dropbox MS Exchange App to save an email attachment. Any suggestions to remedy this issue would be much appreciated.
cwhitfield
7 months ago Place Integrations
340Views
0likes
15Comments
I can no longer open my Microsoft files via my Android mobile app. They throw all sorts of errors.
Please help, I am in a HUGE panic. As of this morning, my Android Microsoft mobile apps no longer open my more than 1000 Dropbox files. I cannot save a newly created Microsoft file to Dropbox either. I have always been able to open and save my Dropbox files in the Android Microsoft apps (i.e., Microsoft Word, Excel , etc) on my Pixel 8. I can no longer open files. Here's the message I get when I try to open a Dropbox file from within Microsoft Word: "Can't open file. [file name] is stored in an unsupported server location." If I try to open a file from within Dropbox, I get an error message that reads, "Can't complete task. Something went wrong. Please try again." I was initially able to open files within M365 Copilot, but I just started receiving the same message and I can't view any of my files. When I tried to connect a different Dropbox account, I received a message that said, "Access blocked: dropbox's request does not comply with Google's policies." Please note that the apps are all updated. I also uninstalled and reinstalled the apps in addition to restarting my phone. Furthermore, my Pixel device is properly linked to my Dropbox account PLEASE HELP!!
KathyMc4
8 months ago Place Integrations
1.1KViews
0likes
27Comments
Notification: "Repair Outlook"
I have 5 computers all of which run Windows 11. I've had frequent trouble syncing my Word File which has my calendars and to-dos. Now my HP laptop has a notification: "Repair Outlook": "This will clear local settings and delete any unsaved Outlook data. Do you want to continue?". Should I click "Yes" or "No"??? Dove
Dove-1897
8 months ago Place Integrations
114Views
0likes
2Comments
ShortLivedRefreshToken Field Exceeds Limit between Dropbox and Salesforce.
Hi, We are facing an issue with the Dropbox integration in Salesforce while setting up the connection between the two apps. Specifically, we are encountering an error related to the ShortLivedRefreshToken Field Exceeds Limit. Our Salesforce application is live on the AppExchange, and one of our clients has reported this issue. In Salesforce, we can store a maximum of 255 characters. However, we've previously noticed that the Dropbox API returns a maximum of 155 characters for the token, which seems to be causing the issue. Could you please assist us in resolving this? It's a rare issue, but we'd appreciate any guidance you can provide.
ravimali12
9 months ago Place Integrations
131Views
0likes
3Comments
Access Blocked: Dropbox's request does not comply with Google policies.
Hi I am trying to open an Excel workbook via Dropbox on my S24 Ultra so that it will save directly to it. I go through the log in process for Dropbox in Excel and I'm getting a message saying "Access blocked: Dropbox's request does not comply with Google's policies". I've tried add Dropbox directly in the app and I get the same message. Please help!
Chris Lovegrove
9 months ago Place Integrations
377Views
0likes
15Comments
Localwp Dropbox backup connection failed: 500 Server Error
I have been trying to establish backup options for Local from WP Engine with Dropbox. Each time it is unsuccessful (500 Server Error), even though it clearly states all permissions granted when checked under Third Party Apps in Dropbox settings.
mindLARVA
10 months ago Place Integrations
100Views
0likes
3Comments
Walmart Photo Canada site says "not logged in" for synching with my Dropbox
Hello! I am so hoping someone can help me! I use the Walmart Photo Canada site and upload photos weekly for printing so I can do next day pick up at the location. For weeks now (6? 7?) it has not worked in allowing me to access my Dropbox at all. Keeps telling me I am not logged in. I spent an hour waiting to talk to a Walmart Photo person this morning who said at his end there is no problem. I use a desktop (not Apple) and an iPad and neither of them will work and my daughter-in-law is also having the same issue. We both print weekly. Any idea what's wrong? I appreciate any suggestions. Thank you, Pam
Snooker
12 months ago Place Integrations
3.9KViews
1like
8Comments
Unable to Save 2D Drawings using the Dropbox desktop app
Hello, I work for a company that uses Dropbox for our file storage. About a month or two ago our team began encountering problems saving 2D drawings (.dwg) to Dropbox. This only occurs when attempting to save a new iteration and not on file creation. It seems to be a Dropbox issue and not the application as saving outside of a synced folder or quitting Dropbox before the save will allow it to complete error free. It appears that is a known issue as seen here: https://www.dropboxforum.com/discussions/101001017/were-getting-an-error-when-saving-cad-files-to-our-dropbox-team-account-/811753 Any solution to have this issue resolved would be appreciated!
Dj-JM
2 years ago Place Integrations
162Views
0likes
5Comments
I'm working with Adobe Lightroom Classic and Dropbox doesn't sync some .db files
Hi everyone. Using Lightroom Classic and Dropbox. I am getting messages from Dropbox that some preview files can sync. See attached. Also when I sync again folders with my computer thumbnails are very slow to populate again in my screen. See below. Anyone experiencing something similar? Thanks for your feedback
Solved
Xavier Montaner
2 years ago Place Integrations
2.8KViews
0likes
20Comments