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bfluckiger's avatar
bfluckiger
Helpful | Level 6
2 years ago
Solved

Recent issues with Dropbox integration in Salesforce?

Has anyone had any recent issues with the Dropbox integration for Salesforce?  We've been using it successfully for 8+ years, and it stopped working just last week.  We (all users) are getting the following message when Salesforce tries to connect, and Dropbox has been unable to help: 

 

Script-thrown exception

An unexpected error has occurred. Your solution provider has been notified. (Dropbox_for_SF)

dropbox business
Error Messages
Third Party Integrations
  • bfluckiger's avatar
    bfluckiger
    2 years ago

    The latest Dropbox update for Salesforce in the AppExchange did resolve my issues (1.704).  I just installed a few minutes ago, and so far, so good.  Hopefully no new issues were introduced with this update

25 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there bfluckiger - thanks for bringing this to our attention.

     

    Since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system as well?

     

    Thanks!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the ticket number bfluckiger 

     

    I was able to locate it in our system and passed your comments on to the experts who are looking into your case.

     

    They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

  • daniela_cl's avatar
    daniela_cl
    Explorer | Level 4
    2 years ago

    Hello! Our company is having the exact same problem since yesterday. Were you able to solve it?

    We created a case with Dropbox as well but they haven't fixed it yet.

     

    Thank you,

    Daniela

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi daniela_cl - sorry to hear about this.

     

    Can you send us your ticket number so that we can look it up in our system?

  • isdhelp's avatar
    isdhelp
    Explorer | Level 3
    2 years ago

    Hi have you heard back on this we have the same problem 

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the ticket ID, Daniela.

     

    I've located it in our system and passed your comments on to the expert who's handling your case.

     

    They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

     

    As for you isdhelp - did you reach out to our support team for further assistance perhaps? If so, please let us know your ticket ID so that we can have a look too. 

  • Jeff S.63's avatar
    Jeff S.63
    New member | Level 2
    2 years ago

    Any update on this issue, we are having the same problem. Already submitted a case to support but haven't heard back yet.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the nudge on this Jeff S.63 - could you share your ticket ID so that we can check it on our end too? 

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