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bb-jacin's avatar
bb-jacin
Explorer | Level 3
3 years ago

/files/save_url has high rate of failure

Hi, I am currently testing using the /files/save_url API endpoint and am experiencing a high rate of failure. I am testing using a set of 6 small image files stored in S3-compatible storage environme...
API
DB-Des's avatar
DB-Des
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi nyou045​ 

Apologies, I looked into this deeper and found that your samples were not explicit rate limiting, but were actually hitting the same internal constraint as discussed earlier in this thread. This is still open with the team and I'll follow up with any updates.

nyou045's avatar
nyou045
Explorer | Level 4
7 days ago

My colleague has just sent me an email asking me to copy 3.8TB from an AWS S3 bucket into his Dropbox team folder. Some of the files in the bucket are 1.7GB. At ~1MB/s, these files will take ~29 minutes to save. Which is greater than the 15 minute timeout. Can this 15 minute timeout please be increased?

  • nyou045's avatar
    nyou045
    Explorer | Level 4
    6 days ago

    As predicted:

    FAILED after 952s https://quadrant-universityofauckland.s3.amazonaws.com/delivery/year%3D2025/month%3D07/day%3D06/000004_0_c8601ccb-23fe-4e2d-8e3c-043e13aa37b4_20260203_185011_00313_7w84i.gz?AWSAccessKeyId=AKIAZDICVH6VPNMUQAXQ&Signature=49QsO2MiZxeObXnnsibD6cq94qY%3D&Expires=1770581161 2147247536 bytes SaveUrlResult('async_job_id', 'IBewBfjP7IIAAAAAAAAAAQ')

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