We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Gio's avatar
Gio
Explorer | Level 3
3 years ago
Solved

Desktop app download failure

Hi,

I just received a new iMac with Ventura 13.4. I transfered my MacBookAir (Catalina 10.15.7). When I try to launch the DropBox app, it does not work. So, I tried to download it again from https://www.dropbox.com/downloading?plat=mac&type=full, but the download failed several times. So, now I have a new computer, but no files to access.

Can anybody help me?

Thank you

desktop
Download
Install
Setting up the apps
  • Dianne Patterson's avatar
    Dianne Patterson
    3 years ago

    So, I tried the link the other user supplied: Dropbox 176.4.5108.dmg and it installed correctly on Ventura 13.4!

    Previously I had downloaded Dropbox 168.4.4802.arm64.dmg (fail) and DropboxInstaller.dmg (fail).

    Yay!

     

4 Replies

Replies have been turned off for this discussion
  • Здравко's avatar
    Здравко
    Legendary | Level 20
    3 years ago

    Hm... strange. It seems to work.

    Have you tried download using direct link to the same package?

     

    Add:

    @Gio wrote:

    ...

    I just received a new iMac ...

    Most new Apple machines use ARM arch at present! You're trying download Intel compatible package - are you certain it's correct? (in spite that shouldn't affect the downloading itself if the download is the issue)

  • Jame8345's avatar
    Jame8345
    New member | Level 2
    3 years ago

    I think it might be due to Dropbox not syncing Windows 10. You can try excluding Dropbox from data enforcement prevention. Unlink and then re-link your PC/Laptop to Dropbox. Or you can delete to download again. Hope it works.  donkey kong

  • Dianne Patterson's avatar
    Dianne Patterson
    New member | Level 2
    3 years ago

    I downloaded and installed the dropbox app on a new apple studio M2 with Ventura.  It seemed fine (I think that was Ventura 13.1 or 13.2?), but the next day was unable to connect to dropbox on the web.  I had updated to 13.4.
    I tried reinstalling several times (and yes, I made sure I had the ARM version).  I tried the installer and I tried the direct download of the ARM binary.

    In both cases the dropbox app fails to install correctly and suggests I visit the help page. I have not seen this happen on Monterey and intel.  The dropbox app is nonfunctional.

  • Dianne Patterson's avatar
    Dianne Patterson
    New member | Level 2
    3 years ago

    So, I tried the link the other user supplied: Dropbox 176.4.5108.dmg and it installed correctly on Ventura 13.4!

    Previously I had downloaded Dropbox 168.4.4802.arm64.dmg (fail) and DropboxInstaller.dmg (fail).

    Yay!

     

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!