Forum Discussion

ABDUL Salam's avatar
ABDUL Salam
Explorer | Level 3
2 years ago

Handling download_failed Errors in Dropbox API Jobs

I have a cron script that fetches PDF URLs and saves them to our Dropbox. Sometimes, I encounter a download_failed error for some files. When using the save_url endpoint, I receive an asyn_job_id, ...
API
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

ABDUL Salam Thanks for sharing the sample. It looks like this is hitting an internal constraint. We'll look into what we may be able do about that. In the meantime, to work around this, you may want to add an automatic retry or two (i.e., starting at save_url again for the relevant URL) when this occurs.

ABDUL Salam's avatar
ABDUL Salam
Explorer | Level 3
2 years ago

Thanks for your quick response Greg-DB  I appreciate your help in looking into the internal constraint. I’d be happy to stay updated on any developments regarding that.

I understand the need for a workaround, but I was hoping to minimize extra API calls in my script, particularly with the save URL and status checker endpoint. In the meantime, I’ll go ahead and implement the retry mechanism to reduce the impact.

About Dropbox API Support & Feedback

Node avatar for Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!