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Rolana's avatar
Rolana
Helpful | Level 5
4 years ago
Solved

How long does it take to update file preview image (thumbnail) If document content is changed or new

Hello! Could you please help me? How long does it take to update file preview image (thumbnail) If document content is changed or new version of file was uploaded?

API
  • Greg-DB's avatar
    Greg-DB
    4 years ago

    Rolana There isn't a documented guarantee on this for /2/files/get_thumbnail_batch, but changes should be reflected more or less immediately.

9 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hey Rolana, thanks for using Dropbox and welcome to the Community!

    Edits you apply on your Dropbox files should be syncing immediately on your connected devices and our website.

    Let me know if you have anything else to ask!
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi Rolana, the thumbnails should be updated more or less immediately, however, I'll move your thread to the API section for a more precise answer.
  • Rolana's avatar
    Rolana
    Helpful | Level 5
    4 years ago

    Thank you very much! I missed that there is such section 😅

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Rolana There isn't a documented guarantee on this for /2/files/get_thumbnail_batch, but changes should be reflected more or less immediately.

  • Rolana's avatar
    Rolana
    Helpful | Level 5
    4 years ago

    Greg-DB Is there a chance that some previews can be generated in 10 or more minutes after changes applied?

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Rolana There's no particular guarantee on that. Can you clarify if something isn't working for you? For example, are you are seeing delays of 10 minutes in practice?

  • Rolana's avatar
    Rolana
    Helpful | Level 5
    4 years ago

    No, it works perfect now) I'm trying to implement logic of updating dropbox files preview dynamically (every time user makes some changes in file they must appear in my app) and I'm just preparing for unexpected situations

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