Forum Discussion

Karthick T.'s avatar
Karthick T.
New member | Level 1
11 years ago

Intenet Explorer Throwing "Unable to communicate with parent window" error while using Dropbox Chooser

In IE 11 browser, When try to open a window with Dropbox authentication page for Dropbox Chooser, We are getting the error "Unable to communicate with parent window" in the authentication window. ...
API
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 years ago

Thanks! The issue with IE 10 on the demo sounds like a different problem so we'll look into that separately.

Since the demo does work in IE 11 for you, it sounds like there's an issue with using the Chooser with your site specifically. Please open a ticket with the details for your site (i.e., where we can reproduce the issue) so we can look into it specifically:

https://www.dropbox.com/developers/contact

Thanks in advance!

About Dropbox API Support & Feedback

Node avatar for Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!